Customer Service Care

2 weeks ago

Mohali, Punjab, India Hunting Cherry Full time ₹ 3,60,000 - ₹ 4,18,730 per year

Job Role and Responsibilities:

  • Manage central email inboxes appropriately and action inbound emails.
  • To promptly answer incoming and make outgoing calls in an enthusiastic, courteous, and efficient manner.
  • Adhering to internal and external policies/procedures to ensure delivery process is executed smoothly.
  • Maintain system with current information to ensure orders are updated with all communications.
  • Ensure requests to supply information to internal and external contacts are completed within the required deadlines.
  • Liaise with relevant departments to ensure procedures are followed and goods are dispatched.
  • Manage own work schedule to ensure assigned duties/tasks are completed with minimum supervision.
  • Identify the customer's requirements and respond to them.
  • Complete additional ad-hoc tasks as required.

Job Requirements:

  • Excellent Communication Skills
  • Analytical Skills
  • Working knowledge of MS Office Suite and Google Workspace

Working Days: 5 days/week

Job Type: Full-time

Pay: ₹30, ₹34,974.95 per month

Benefits:

  • Provident Fund

Application Question(s):

  • Are you immediate joiner

Education:

  • Bachelor's (Required)

Experience:

  • Customer service care: 1 year (Preferred)
  • International voice process: 1 year (Required)

Language:

  • English (Required)

Shift availability:

  • Night Shift (Required)

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