Customer Care Executive

Job Title: Customer Care Executive (Healthcare Support)

Location: Mohali, Punjab (On-site)

Department: Patient Support & Communication

Timing - 10am - 7pm.

Reporting To: Operations Head / HR Manager

Employment Type: Full-time

About the Company

We are an upcoming company in the sexual health domain, building health-tech solutions for various sexual health

and wellness problems for men and women. Combining healthcare with technology, our vision is to become a

platform where patients with sexual health problems can find genuine and honest solutions, and to save them from

the prevailing quackery in this domain.

We don't know if what we are doing has been done before — but we're surely going to do it better.

Come join us on this journey, and let's create change together

Role Overview

As a Customer Care Executive, you'll be the first point of contact for patients and clients reaching our HealthTech

platform. Your role is to assist patients with appointment bookings, service information, and follow-ups — ensuring

a professional, supportive, and patient-centric experience. This position is ideal for candidates who are empathetic,

confident communicators, and passionate about making a difference in healthcare.

Key Responsibilities

 1. Patient Communication & Support

• Handle inbound calls, WhatsApp messages, and emails from patients and clients.

• Listen carefully, understand patient needs, and connect them with the right healthcare specialist or

service.

• Share appointment details, confirmations, and reminders.

• Record every interaction accurately in the system or CRM.

 2. Coordination & Follow-Up

• Work closely with the Operations and Doctor Coordination Teams to ensure smooth scheduling and

updates.

• Follow up with patients after their consultation or booking for feedback and next steps.

• Escalate urgent or sensitive cases promptly to senior team members.

 3. Data & Record Maintenance

• Maintain patient details, call summaries, and follow-up records with high accuracy.

• Ensure confidentiality of all healthcare information as per company policy.

• Update daily call and communication logs.

 4. Service Quality & Experience

• Deliver every conversation with patience, politeness, and empathy.

• Get after service review from patients

• Aim for zero communication gaps and ensure all patient queries are resolved.

• Contribute ideas to improve the patient experience process.

Qualifications & Experience

• Education: Any Graduate (Preferred: B.A, B.Com, BBA, or equivalent).

• Experience: Freshers and candidates with up to 2 years of experience in Customer Service / Telecalling /

Reception / Healthcare Coordination can apply.

• Languages: Fluent in English and Hindi

• Computer Skills: Basic knowledge of Google Sheets, CRM, or WhatsApp Business.

Skills & Competencies

• Strong communication and listening skills.

• Empathetic and patient-focused attitude.

• Basic computer literacy and multitasking ability.

• Willingness to learn healthcare processes.

• Professional tone, punctuality, and teamwork mindset.

Compensation

• Salary: Competitive (based on communication skills and interview performance).

• Additional incentives for performance and service quality.

• Full training and onboarding provided.

Why Join Us

• Gain exposure to healthcare operations and patient coordination.

• Learn professional communication, service management, and digital tools.

• Growth path to Team Lead, Coordinator, or Operations Executive roles.

• A respectful, collaborative, and learning-driven work environment.

• Opportunity to grow with the growth of the company for all the early joiners.

• Opportunity to learn as everything will be built from scratch.

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