Customer Support Executive

9 hours ago


Mohali Punjab, India Novagems PVT LTD Full time

**Roles & Responsibilities -**
- **Customer Support Executive / Sr. Customer Support Executive** - International Blended Process.
- Document all inquiries, requests, resolutions, and follow-up tasks.
- Escalate inquiries and requests as necessary to the appropriate department or person following outlined guidelines.
- Display a courteous and empathetic attitude to all customers.
- Perform research to answer customer inquiries and requests.
- Grow existing customer accounts through exceptional customer service and effective sales techniques.
- Meet quantitative & qualitative performance metrics as outlined.
- Keep customer accounts current by updating databases during calls.

**Required Attributes -**
- Undergraduate/Graduates can apply.
- Proficient English Communication Skills (Spoken & Written).
- Willing to work in a 24*7 environments with rotational shifts, as required.
- Experience working with inbound and outbound calls, customer retention, and inside sales preferred.
- Knowledge of MS Office Suite, CRM systems & practices.
- Strong multitasking, time management, and target achieving skills.
- Customer-oriented attitude with professionalism.
- Willing to learn & work in related LOB’s.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹30,000.00 per month

Schedule:

- Monday to Friday
- Rotational shift

Ability to commute/relocate:

- Sector 74, Mohali - 140308, Punjab: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Language**:

- English (required)



  • Mohali, Punjab, India Customer Solutions Full time

    **Position Overview**: **Key Responsibilities**: - Handle inbound and outbound customer calls in a professional and courteous manner. - Provide accurate information regarding products/services and resolve customer inquiries effectively. - Assist customers with placing orders, processing returns, and resolving complaints or issues. - Maintain thorough...


  • Mohali, Punjab, India Teleperformance Full time

    We are at Teleperformance hiring for Customer support executive. *Job Title:* Customer support executive. **Location:* Mohali **Job Type**:* Full-time *About the Role:* Handling customer queries and making calls for collection of debts. **Requirements**: 1. 12th/ graduation. 2. DRA certified ( debt recovery agent). Shifts : Day rotational...


  • Mohali, Punjab, India DITINUS TECHNOLOGY PRIVATE LIMITED Full time

    **ROLES AND RESPONSIBILITIES**: Addressing consumer problems and suggesting an efficient solution with empathy and professionalism. If the customer is facing a technical issue then they collaborate with other departments to bring out a solution for the customer. The executives should follow a personalized way of communicating that will help the consumers...


  • Mohali, Punjab, India Teleperformance Full time

    Teleperformance is hiring for the role of Customer Support Executive. Work Location: Mohali **Responsibilities**: - Providing exceptional customer support experience to the customer over the phone. - Previous experience in a customer support role is a plus. - Ability to multi-task, set priorities and a self-starter. - Customer Care Representative must be...


  • Mohali, Punjab, India Think 360 Solutions Pvt Ltd Full time

    The Customer Support Executive will be responsible for providing excellent customer service to Food Delivery App users (Czech Republic based). This includes resolving customer queries and issues, providing information and support, and ensuring that customers have a positive experience. **Responsibilities**: - Provide information and support to customers -...


  • Mohali, Punjab, India 2aSquare Infotech Studios Private Limited Full time

    **Job Overview**: The Customer Support Executive will serve as a vital link between our customers and our company, ensuring all customer interactions are handled with high standards of service. You will address a variety of customer needs, from inquiries to complex issue resolutions, contributing to higher customer satisfaction and loyalty. **Key...


  • Mohali, Punjab, India Zouma Full time

    **Job Title: Customer Support Executive - Voice Role Location**: United Kingdom **Position** **Overview**: **Key** **Responsibilities**: - Provide exceptional customer service through inbound and outbound calls. - Address customer inquiries, troubleshoot issues, and offer solutions effectively. - Maintain a call volume of up to **80 calls per day**,...


  • Mohali, Punjab, India Starr Group Pty Ltd Full time

    **Job role**: Customer support executive **About the Role**: As a Customer Support Executive, you will be the first line of defence for our software users, ensuring a positive and smooth user experience. You will be responsible for addressing user inquiries, troubleshooting technical issues, and resolving problems in a timely and efficient...


  • Mohali, Punjab, India Zouma Full time

    Customer Support Executive (CSE) **Location**: Mohali **Type**: Full-time | On-site/Hybrid **Experience Required**: 1-3 years **About the Role**: **Key Responsibilities**: - Resolve customer issues promptly while ensuring a high level of customer satisfaction. - Work closely on **document verification**, order fulfillment, or support-related processes as...


  • Mohali, Punjab, India Triedge Solution Full time

    **Position: - **Customer Support Executive - **Job Role** **Responsibilities** - Speaking with customers about their travel needs and preferences - Helping customers plan the details of their trip, including transportation, lodging and entertainment **Core Requirements**: - Written and verbal communication - Customer service and sales - Attention to...