Customer Support Executive

4 days ago

Mohali Punjab, India Zouma Full time

**Job Title: Customer Support Executive - Voice Role Location**: United Kingdom

**Position** **Overview**:
**Key** **Responsibilities**:

- Provide exceptional customer service through inbound and outbound calls.
- Address customer inquiries, troubleshoot issues, and offer solutions effectively.
- Maintain a call volume of up to **80 calls per day**, ensuring high-quality interactions.
- Document customer interactions accurately and follow up as necessary.
- Collaborate with other teams to resolve complex issues and enhance customer satisfaction.
- Train and mentor junior team members on best practices in customer support.

**Qualifications**:

- Previous experience in a voice customer support role is essential.
- Strong verbal communication skills and the ability to empathize with customers.
- Proven track record of managing high call volumes efficiently.
- Ability to work under pressure while maintaining professionalism.

**Shift Details**:

- **Shift Timing**: 1:30 PM to 10:30 PM
- **Work Schedule**: 5 weekdays with alternative Saturdays.

**Skills Required**:

- Excellent communication and listening skills.
- Strong problem-solving abilities and conflict resolution skills.
- Proficient in using customer support software and tools.

Pay: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Monday to Friday
- UK shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 7347666396

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