Customer Support Executive

2 days ago

Mohali Punjab, India Blackbird Worldwide New York Full time

**Immediate Opening: Customer Support Executive (Mohali Location)**

**Key Responsibilities**:

- Deliver excellent customer service by responding to queries, complaints, and feedback in a prompt and professional manner.
- Resolve customer issues, ensuring satisfaction by providing accurate and timely information.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with cross-functional teams (Sales, Product Development) to ensure customer needs are met.
- Escalate complex issues to senior management as required.
- Stay informed about the company’s products and services to offer customers up-to-date information.

**Qualifications & Requirements**:

- Bachelor's degree from a recognized university.
- Minimum of 2 years of experience in customer support or a related field.
- Strong communication and interpersonal skills.
- Excellent problem-solving and decision-making abilities.
- Ability to work in a fast-paced environment and manage multiple tasks efficiently.
- Capable of working independently or as part of a team.
- Attention to detail and accuracy.

**Important Note**:

- This is an in-office position, no work from home option available.

We look forward to hearing from you

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹45,000.00 per month

Schedule:

- Day shift
- Evening shift
- Morning shift
- Night shift
- Rotational shift

Supplemental Pay:

- Overtime pay

Work Location: In person

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