Helpdesk Support Associate

5 days ago


Mohali Punjab, India Mind map IT Solutions Full time

We’re hiring **Helpdesk Support Associates** to guide users in setting up VPNs and resolving security-related access problems.

**Key Responsibilities**:

- Assist with VPN configuration, troubleshooting, and upgrades.
- Help users fix IP leaks, DNS leaks, and access block issues.
- Provide customer education on secure browsing practices.

**Requirements**:

- Knowledge of basic network security concepts.
- English fluency with ability to explain technical topics simply.
- Experience with VPN software support is preferred.

**Job Types**: Full-time, Permanent

Pay: ₹8,751.55 - ₹46,072.05 per month

Shift:

- Night shift

Work Location: In person



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