Customer Support Advisor

2 weeks ago

Mohali Punjab, India Zouma Full time

**About Us**

Zouma is a multinational leader in decision science, with offices in the United Kingdom, UAE, Australia, and India. Since our establishment in 2021, we have focused on leveraging innovative technology to help businesses thrive in competitive landscapes.

We operate through six key divisions: Data Analytics & Artificial Intelligence, Product Engineering, Helpdesk & Support Services, Business Process Automation, Contingent Manpower, and Managed Infrastructure Services. Our expert teams convert data into actionable insights and develop custom software solutions tailored to client needs.

Our Helpdesk & Support Services ensure high-quality customer interactions, while our Business Process Automation streamlines operations. Additionally, our Contingent Manpower division equips businesses with the skilled professionals they need to adapt quickly.

Zouma is more than a service provider; we are a strategic partner committed to empowering businesses with the expertise and resources necessary to navigate challenges and seize growth opportunities globally.

**Key Responsibilities**:
Handle inbound and outbound customer calls with a focus on providing excellent service.Assist customers with product inquiries, service issues, and order-related questions.Resolve customer complaints in a timely and professional manner, ensuring customer satisfaction.Document customer interactions and feedback accurately in the CRM system.Collaborate with other teams to address customer concerns and provide solutions.Maintain a thorough understanding of company products and services to effectively assist customers.Adapt to changes in product offerings, policies, and procedures as needed.
**Requirements**Bachelor’s degree or equivalent experience in customer service or a related field.Previous experience in a voice support role preferred, but freshers with strong communication skills are also welcome to apply.Excellent verbal and written communication skills, with a strong command of English.Ability to handle high call volumes while maintaining composure and professionalism.Strong problem-solving skills and the ability to think on your feet.Flexibility to work UK shift hours (including evenings and weekends).
**Benefits**

Why Join ZOUMA?

Be part of a pioneering company in the field of Decision Science.Opportunity to work in a dynamic multinational environment with diverse teams.Career growth and development opportunities across our global offices.

If you are passionate about data and looking for a jumpstart in your career, we would love to hear from you

Benefits:6-Day Work Week: Enjoy a balanced work schedule designed for productivity and work-life harmony.Medical Insurance: Comprehensive health coverage for you and your family.Group Personal Accident Insurance: Additional protection for our employees.Work-Life Balance: We prioritize your well-being and strive for a supportive work environment.

**Job Types**: Full-time, Permanent

Pay: From ₹20,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- UK shift

**Experience**:

- total work: 1 year (required)

Work Location: In person

**Speak with the employer**
+91 9780909133

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