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Customer Service Advisor

2 weeks ago

Mohali Punjab, India Void2one Solutions Full time

**Void2one Solutions HIRING Customer Service Advisor**

**Job details**:

- Job position**:Customer Service Advisor**:

- Qualification: +2, Diploma, Bachelor's in any stream
- Experience: 1-2 yrs BPO, KPO experienced & **Freshers**:

- Job Location: Sector 67, Mohali
- Salary Package: 25-35k CTC
- Full-time job, Work from office
- 6 days working, cab facility—pick & drop
- No holidays during probation (3 months).
- 9-hour rotational US shifts across the following time slots: 4:30 AM-1:30 PM, 11:30 AM-8:30 PM, 7:30 PM-4:30 AM, and 8:30 PM-5:30 AM.

**Required skills**:

- Excellent communication, listening, organizational & accuracy skills in a busy environment.
- Demonstrate accurate numerical and analytical skills.
- Tech-savvy and proficient in the use of computers.
- Customer service experience in B2B and B2C.
- Handling a high volume of inbound-outbound calls.
- Ideally, experience in customer service would be an advantage.
- The role requires a high level of consciousness.
- Ability to work without direct supervision independently.
- Ability to maintain patience when dealing with arrogant customers
- Dedicated towards customer service

**Roles & Responsibilities**:

- Identify the customer’s requirements and respond to them.
- Complete additional ad hoc tasks as required.
- To promptly answer incoming and make outgoing calls in an enthusiastic, courteous, and efficient manner.
- Adhering to internal and external policies/procedures to ensure the delivery process is executed smoothly.
- Maintain the system with current information to ensure orders are updated with all communications.
- Ensure requests to supply information to internal and external contacts are completed within the required deadlines.
- Liaise with relevant departments to ensure procedures are followed and goods are dispatched.
- Manage own work schedule to ensure assigned duties/tasks are completed with minimum supervision.

**Good to have skills**:

- Problem-Solving Ability
- Typing Speed and Accuracy
- Multitasking
- Active Listening Skills
- Time Management
- Adaptability
- Conflict Resolution Skills
- Voice Modulation and Clarity
- Team Collaboration
- Basic Knowledge of Company Products/Services
- Self-Motivation & Learning Agility

**Perks & Benefits**:

- Rotational night shifts
- 5 days working after probation
- Healthy work culture
- On-time salary
- Fun activities
- Performance-based increments
- US process
- Cab facility

**Kind regards,**
**HR Team**
**Void2one Solutions**
**Contact: +91-6284106974**

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Commuter assistance
- Flexible schedule
- Health insurance
- Internet reimbursement
- Life insurance
- Provident Fund

Schedule:

- Evening shift
- Monday to Friday
- Night shift
- Rotational shift
- US shift
- Weekend availability

Supplemental Pay:

- Overtime pay
- Performance bonus
- Quarterly bonus
- Shift allowance

Application Question(s):

- Are you comfortable with rotational night shifts?

**Language**:

- English (required)

**Location**:

- Mohali, Punjab (required)

Work Location: In person

**Speak with the employer**
+91 6284106974