Customer Service Advisor

Void2one Solutions HIRING Customer Service Advisor

Job role: We are seeking skilled freshers and experienced candidates in BPO and KPO with fluent English-speaking skills to join our team to work in the US process. You will be responsible for providing customer service support to a fast-paced home delivery depot in arranging delivery dates for orders to be delivered to the end customer. You will have to handle the outbound and inbound calls, live chats, and emails. It's a blended process. You need to make calls to meet and surpass customer service levels and make quick responses to SMS and emails.

Job details:

• Job position: Customer Service Advisor
• Qualification: +2, Diploma, Bachelor's in any stream
• Experience: 1-2 yrs BPO, KPO experienced & Freshers
• Job Location: Sector 67, Mohali
• Salary Package: 25-35k CTC
• Full-time job, Work from office
• 5 days working after probation
• Cab facility: Pick & drop available
• No holidays during probation (3 months).
• 9-hour rotational US shifts across the following time slots: 4:30 AM–1:30 PM, 11:30 AM–8:30 PM, 7:30 PM–4:30 AM, and 8:30 PM–5:30 AM.

Required skills:

• Excellent communication, listening, organizational & accuracy skills in a busy environment.
• Demonstrate accurate numerical and analytical skills.
• Tech-savvy and proficient in the use of computers.
• Strong IT skills, including Word, Excel, databases & data input, email, etc.
• Customer service experience in B2B and B2C.
• Handling a high volume of inbound-outbound calls.
• Ideally, experience in customer service would be an advantage.
• The role requires a high level of consciousness.
• Ability to work without direct supervision independently.
• Ability to maintain patience when dealing with arrogant customers
• Dedicated towards customer service

Roles & Responsibilities:

• Manage central email inboxes appropriately and action inbound emails.
• Identify the customer's requirements and respond to them.
• Complete additional ad hoc tasks as required.
• To promptly answer incoming and make outgoing calls in an enthusiastic, courteous, and efficient manner.
• Adhering to internal and external policies/procedures to ensure the delivery process is executed smoothly.
• Maintain the system with current information to ensure orders are updated with all communications.
• Ensure requests to supply information to internal and external contacts are completed within the required deadlines.
• Liaise with relevant departments to ensure procedures are followed and goods are dispatched.
• Manage own work schedule to ensure assigned duties/tasks are completed with minimum supervision.

Good to have skills:

• Problem-Solving Ability
• Typing Speed and Accuracy
• Multitasking
• Active Listening Skills
• Time Management
• Adaptability
• Conflict Resolution Skills
• Voice Modulation and Clarity
• Team Collaboration
• Basic Knowledge of Company Products/Services
• Self-Motivation & Learning Agility

Perks & Benefits:

• Rotational night shifts
• 5 days working after probation
• Healthy work culture
• On-time salary
• Fun activities
• Cab facility
• Performance-based increments

Interested candidates for this role can apply here:

You can also share your resumes at or connect on WhatsApp).

Kind regards,

HR Team

Void2one Solutions

Contact:

Email:

Linktree:

Job Types: Full-time, Permanent, Fresher

Pay: ₹25, ₹35,000.00 per month

Benefits:

• Commuter assistance
• Flexible schedule
• Health insurance
• Leave encashment
• Life insurance
• Provident Fund

Application Question(s):

• Are you comfortable with Rotational shifts?

Language:

• English (Required)

Location:

• Mohali, Punjab (Required)

Work Location: In person