Customer Service

2 days ago


Mohali, Punjab, India Lytegen Full time ₹ 2,50,000 - ₹ 7,50,000 per year

Roles and Responsibilities

  • Handle customer queries via phone calls, emails, and chats to resolve their issues in a timely and professional manner.
  • Provide accurate information on products/services offered by the company to meet customers' needs.
  • Maintain records of all interactions with customers using CRM software (Zoho).
  • Escalate complex issues to senior team members or supervisors when necessary.

Desired Candidate Profile

  • 1-6 years of experience in BPO/Call Centre environment handling international voice process.
  • Excellent communication skills with ability to handle multiple conversations simultaneously.
  • Strong problem-solving skills with attention to detail and analytical thinking.
  • Ability to work effectively under pressure meeting targets set by management.


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