Customer Service
2 days ago
Roles and Responsibilities
- Handle customer queries via phone calls, emails, and chats to resolve their issues in a timely and professional manner.
- Provide accurate information on products/services offered by the company to meet customers' needs.
- Maintain records of all interactions with customers using CRM software (Zoho).
- Escalate complex issues to senior team members or supervisors when necessary.
Desired Candidate Profile
- 1-6 years of experience in BPO/Call Centre environment handling international voice process.
- Excellent communication skills with ability to handle multiple conversations simultaneously.
- Strong problem-solving skills with attention to detail and analytical thinking.
- Ability to work effectively under pressure meeting targets set by management.
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