Customer Service Executive

2 days ago

Mohali, Punjab, India SourceMash Technologies Pvt. Ltd. Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Job Title: Customer Service Executive (1–2 Years Experience)

Location: Mohali, Punjab

Type: Full-Time | Night Shift

About the Role:

We are looking for dedicated and customer-focused Customer Service Executives with 1–2 years of experience in handling customer interactions via phone, email, or chat. This is an excellent opportunity for professionals who are looking to grow in a fast-paced BPO environment and take their customer service skills to the next level.

Key Responsibilities:

  • Handle inbound and outbound customer interactions via phone, email, and chat
  • Resolve customer queries efficiently and professionally within defined timelines
  • Maintain service quality and adhere to company policies and customer service standards
  • Collaborate with team members and escalate complex issues when necessary
  • Work in rotational night shifts as per business requirements

Requirements:

  • 1–2 years of experience in a BPO or customer service environment
  • Strong communication skills in English – both verbal and written (mandatory)
  • Basic knowledge of CRM tools and customer service software
  • Ability to multitask and remain calm under pressure
  • Willingness to work night shifts and rotational schedules

What We Offer:

  • A supportive and professional work environment
  • Skill development and continuous training opportunities
  • Growth path into senior roles based on performance
  • Competitive compensation and night shift allowance

How to Apply:

Send your updated resume to or apply directly through Indeed.

Job Type: Full-time

Work Location: In person

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