Customer Service Executive

23 hours ago


Mohali, Punjab, India UCH Logistics Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job Responsibilities

  • Manage high volumes of customer interactions across multiple communication channels while maintaining professionalism.
  • Adapt communication style to effectively interact with customers from diverse cultural backgrounds and regions.
  • Troubleshoot customer issues, offer solutions, and ensure effective follow-up on open inquiries or complaints.
  • Assist customers with different inquiries.
  • Document customer feedback, common concerns, and provide insights to improve service processes.
  • Collaborate with internal teams to resolve complex customer issues or escalate as needed.
  • Maintain detailed records of customer interactions in Zendesk and CRM systems.
  • Meet or exceed established performance metrics, including response time, resolution time, and customer satisfaction.
  • Adhere to company policies, procedures, and quality standards during all customer interactions.
  • Work in a fast-paced environment, handling multiple tasks and customer requests simultaneously.
  • Be flexible with shift timings to accommodate time zones, including evenings shift.
  • Ensure a positive customer experience by maintaining a calm, professional demeanor under pressure.

Desired Candidate:

  • Excellent Communication skills
  • Detailed-oriented, Organized & Proactive
  • Ability to handle difficult/complex conversations with FACTs
  • Willing to work in evening shift
  • Ability to effectively work with the team.

LOCATION- MOHALI

TIMINGS- UK Shift (Evening)

WORK FROM OFFICE ONLY



  • Mohali, Punjab, India SourceMash Technologies Pvt. Ltd. Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Job Title: Customer Service Executive (1–2 Years Experience)Location: Mohali, PunjabType: Full-Time | Night ShiftAbout the Role:We are looking for dedicated and customer-focused Customer Service Executives with 1–2 years of experience in handling customer interactions via phone, email, or chat. This is an excellent opportunity for professionals who are...


  • Mohali, Punjab, India Influx Service Full time

    Job descriptionJob Title Voice Process Executive US Experience 0-5 Years Freshers can apply Job Summary We are seeking a Voice Process Executive US to handle inbound and outbound calls for our international clients based in the United States The ideal candidate should have excellent English communication skills a customer-centric approach and a...


  • Mohali, Punjab, India Pozitive Electricity And Gas Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Customer Services Executive UK Based Company dealing in Electricity and Gas Supply to UK customers. Saturday Sunday Fixed OffShift Timings PM to 11.30 PMOne Time Free MealCab Facility for Female Candidates. Required Candidate profileEligibilities : Sales and negotiation skillsCustomer relationship managementCommunication and interpersonal...


  • Mohali, Punjab, India Kodegurus Full time ₹ 2,00,000 - ₹ 3,00,000 per year

    Job Title: Customer Care ExecutiveDepartment: Customer Care Executive (US Process)Location: Mohali OnlyEmployment Type: Full-TimeExperience: 0–3 years (Freshers can apply)Job SummaryWe are looking for a Customer Care Executive who will act as the first point of contact for our customers. The role involves handling customer queries, resolving issues,...


  • Mohali, Punjab, India Qween Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Customer Service Executive: Voice Process6-3 Years Experience 2-2.5 LPA Language - English & Hindi Joining - 10 September Location- Mohali


  • Mohali, Punjab, India NS Ventures Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    We are seeking aCustomer Service Managerwho will be responsible for managing client relationships across India and international markets. This role involves building and leading a customer service team, developing and optimizing customer support processes, ensuring timely and accurate client communication, and working cross-functionally with internal teams...

  • Customer Service

    3 days ago


    Mohali, Punjab, India Linchpin Technologies Full time ₹ 1,50,000 - ₹ 2,50,000 per year

    Job Description Role Responsibilities:Respond promptly to customer inquiries via phone and email. Handle and resolve customer complaints professionally and empathetically. Identify and act on opportunities to upsell or cross-sell products/services. Maintain good client relations and work flexible 24/7 shifts. Key Deliverables:Timely and efficient...


  • Mohali, Punjab, India WKT LOGISTICS PVT LTD Full time ₹ 1,80,000 - ₹ 3,00,000 per year

    A Customer Service Representative is responsible for accepting and coordinating all and any customer/broker requirements as needed. A Customer Service Representative is responsible for completing tracing tasks in a timely and efficient manner. A customer service representative is responsible for ensuring that all pick up and delivery appointments are...


  • Mohali, Punjab, India Digital Dots Full time ₹ 2,76,000 - ₹ 3,36,000 per year

    We are hiring Customer Care Executives (International & Domestic Processes) in Gurgram.Education:-12th to Any GraduateAge:-18 to 35 YearsNight and Day shift5 or 6 days workingCab FacilityJob ResponsibilitiesTo Handle International Clients (Voice & Chat)To resolve customer inquiries.To Maintain the database in the System.We are accepting applications from...


  • Mohali, Punjab, India TP Full time

    About the CompanyTeleperformance is a global leader in customer experience, dedicated to providing exceptional service and support to our clients. Our mission is to enhance customer satisfaction through innovative solutions and a commitment to excellence.About the RoleWe're hiring Customer Service Representatives for our premium process at Teleperformance As...