Customer Service Executive

1 day ago

Mohali, Punjab, India UCH Logistics Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job Responsibilities

  • Manage high volumes of customer interactions across multiple communication channels while maintaining professionalism.
  • Adapt communication style to effectively interact with customers from diverse cultural backgrounds and regions.
  • Troubleshoot customer issues, offer solutions, and ensure effective follow-up on open inquiries or complaints.
  • Assist customers with different inquiries.
  • Document customer feedback, common concerns, and provide insights to improve service processes.
  • Collaborate with internal teams to resolve complex customer issues or escalate as needed.
  • Maintain detailed records of customer interactions in Zendesk and CRM systems.
  • Meet or exceed established performance metrics, including response time, resolution time, and customer satisfaction.
  • Adhere to company policies, procedures, and quality standards during all customer interactions.
  • Work in a fast-paced environment, handling multiple tasks and customer requests simultaneously.
  • Be flexible with shift timings to accommodate time zones, including evenings shift.
  • Ensure a positive customer experience by maintaining a calm, professional demeanor under pressure.

Desired Candidate:

  • Excellent Communication skills
  • Detailed-oriented, Organized & Proactive
  • Ability to handle difficult/complex conversations with FACTs
  • Willing to work in evening shift
  • Ability to effectively work with the team.

LOCATION- MOHALI

TIMINGS- UK Shift (Evening)

WORK FROM OFFICE ONLY

  • Customer Service Executive

    1 day ago

    Mohali, Punjab, India SourceMash Technologies Pvt. Ltd. Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Job Title: Customer Service Executive (1–2 Years Experience)Location: Mohali, PunjabType: Full-Time | Night ShiftAbout the Role:We are looking for dedicated and customer-focused Customer Service Executives with 1–2 years of experience in handling customer interactions via phone, email, or chat. This is an excellent opportunity for professionals who are...

  • Customer Services Executive

    4 days ago

    Mohali, Punjab, India Pozitive Electricity And Gas Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Customer Services Executive UK Based Company dealing in Electricity and Gas Supply to UK customers. Saturday Sunday Fixed OffShift Timings PM to 11.30 PMOne Time Free MealCab Facility for Female Candidates. Required Candidate profileEligibilities : Sales and negotiation skillsCustomer relationship managementCommunication and interpersonal...

  • Customer Services Executive

    2 weeks ago

    Mohali, Punjab, India Pozitive Electricity And Gas Full time ₹ 3,50,000 - ₹ 5,50,000 per year

    Customer Services ExecutiveA customer-first mindset, with the drive to help people and resolve issues quickly Sales and negotiationSaturday Sunday Fixed OffShift Timings PM to 11.30 PMOne Time Free Meal Cab Facility only for Female Staff Required Candidate profileEligibilities : Communication and interpersonal skills.Self-motivated with the ability to work...

  • Customer Care Executive

    1 day ago

    Mohali, Punjab, India Scalin Service Full time ₹ 3,50,000 - ₹ 8,00,000 per year

    Responsibilities:* Manage customer queries via phone, email & chat* Maintain high NPS through timely resolutions* Collaborate with teams on product improvements* Uphold company values & policies at all times

  • Customer Sales and Service

    4 days ago

    Mohali, Punjab, India Kodegurus Full time ₹ 2,00,000 - ₹ 3,00,000 per year

    Job Title: Customer Care ExecutiveDepartment: Customer Care Executive (US Process)Location: Mohali OnlyEmployment Type: Full-TimeExperience: 0–3 years (Freshers can apply)Job SummaryWe are looking for a Customer Care Executive who will act as the first point of contact for our customers. The role involves handling customer queries, resolving issues,...

  • Customer Service Executive: Voice Process

    4 days ago

    Mohali, Punjab, India Qween Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Customer Service Executive: Voice Process6-3 Years Experience 2-2.5 LPA Language - English & Hindi Joining - 10 September Location- Mohali

  • Customer Service Manager

    7 days ago

    Mohali, Punjab, India NS Ventures Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    We are seeking aCustomer Service Managerwho will be responsible for managing client relationships across India and international markets. This role involves building and leading a customer service team, developing and optimizing customer support processes, ensuring timely and accurate client communication, and working cross-functionally with internal teams...

  • Customer Service Executive

    2 weeks ago

    Mohali, Punjab, India The Functionary Full time ₹ 2,80,000 - ₹ 3,00,000 per year

    Customer Care Executive (Chat Process)Location: MohaliWork Mode: Work From OfficeJob RoleEligibility & Requirements* Open to both Freshers and Experienced candidates* Undergraduates and Graduates are eligible* Must be comfortable with rotational shifts and week offs* No leaves allowed for the first 3 months* Cab facility provided only for female employees...

  • Customer Service Representative

    1 week ago

    Mohali, Punjab, India WKT LOGISTICS PVT LTD Full time ₹ 1,80,000 - ₹ 3,00,000 per year

    A Customer Service Representative is responsible for accepting and coordinating all and any customer/broker requirements as needed. A Customer Service Representative is responsible for completing tracing tasks in a timely and efficient manner. A customer service representative is responsible for ensuring that all pick up and delivery appointments are...

  • US Voice Process Executive

    2 days ago

    Mohali, Punjab, India INFLUX SERVICE Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Title: US Voice Process ExecutiveLocation: MohaliJob Summary:We are looking for enthusiastic and customer-focused individuals for our US Voice Process team. The role involves handling inbound/outbound calls, resolving customer queries, and providing accurate information while ensuring excellent communication and service standards.Key...