Customer Service Executive

2 days ago

Mohali, Punjab, India UCH Logistics Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job Responsibilities

  • Manage high volumes of customer interactions across multiple communication channels while maintaining professionalism.
  • Adapt communication style to effectively interact with customers from diverse cultural backgrounds and regions.
  • Troubleshoot customer issues, offer solutions, and ensure effective follow-up on open inquiries or complaints.
  • Assist customers with different inquiries.
  • Document customer feedback, common concerns, and provide insights to improve service processes.
  • Collaborate with internal teams to resolve complex customer issues or escalate as needed.
  • Maintain detailed records of customer interactions in Zendesk and CRM systems.
  • Meet or exceed established performance metrics, including response time, resolution time, and customer satisfaction.
  • Adhere to company policies, procedures, and quality standards during all customer interactions.
  • Work in a fast-paced environment, handling multiple tasks and customer requests simultaneously.
  • Be flexible with shift timings to accommodate time zones, including evenings shift.
  • Ensure a positive customer experience by maintaining a calm, professional demeanor under pressure.

Desired Candidate:

  • Excellent Communication skills
  • Detailed-oriented, Organized & Proactive
  • Ability to handle difficult/complex conversations with FACTs
  • Willing to work in evening shift
  • Ability to effectively work with the team.

LOCATION- MOHALI

TIMINGS- UK Shift (Evening)

WORK FROM OFFICE ONLY

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