Customer Service Executive
1 day ago
Job Responsibilities
- Manage high volumes of customer interactions across multiple communication channels while maintaining professionalism.
- Adapt communication style to effectively interact with customers from diverse cultural backgrounds and regions.
- Troubleshoot customer issues, offer solutions, and ensure effective follow-up on open inquiries or complaints.
- Assist customers with different inquiries.
- Document customer feedback, common concerns, and provide insights to improve service processes.
- Collaborate with internal teams to resolve complex customer issues or escalate as needed.
- Maintain detailed records of customer interactions in Zendesk and CRM systems.
- Meet or exceed established performance metrics, including response time, resolution time, and customer satisfaction.
- Adhere to company policies, procedures, and quality standards during all customer interactions.
- Work in a fast-paced environment, handling multiple tasks and customer requests simultaneously.
- Be flexible with shift timings to accommodate time zones, including evenings shift.
- Ensure a positive customer experience by maintaining a calm, professional demeanor under pressure.
Desired Candidate:
- Excellent Communication skills
- Detailed-oriented, Organized & Proactive
- Ability to handle difficult/complex conversations with FACTs
- Willing to work in evening shift
- Ability to effectively work with the team.
LOCATION- MOHALI
TIMINGS- UK Shift (Evening)
WORK FROM OFFICE ONLY
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