Customer Service Executive

5 days ago


Mohali, Punjab, India The Functionary Full time ₹ 2,80,000 - ₹ 3,00,000 per year

Customer Care Executive (Chat Process)

Location: Mohali

Work Mode: Work From Office

Job Role

Eligibility & Requirements

* Open to both Freshers and Experienced candidates

* Undergraduates and Graduates are eligible

* Must be comfortable with rotational shifts and week offs

* No leaves allowed for the first 3 months

* Cab facility provided only for female employees (for shifts between 9 PM – 6 AM)

Salary Structure

  • Fresher: ₹28,000 CTC + ₹2,000 PLI
  • Experience (Min. 1 year): ₹29,000 CTC + ₹2,000 PLI

Qualifications & Skills

* Excellent verbal and written English communication skills

* Must have strong grammar and no MTI (Mother Tongue Influence)

* Confident in handling chat-based customer interactions

Work Schedule

  • Shift Duration: 9.5 hours (including 1-hour break)
  • Working Days: 5.5 days per week
  • Shift Type: 24/7 rotational shifts with rotational week offs

Interview Process

* HR Round

* WriteX Email Assessment

* Chat Simulation

* Typing Test

* Operations Round

Job Type: Full-time

Pay: ₹23, ₹25,000.00 per month

Work Location: In person



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