Customer Service Executive
11 hours ago
Company Description
NapCloud specializes in delivering tailored technology solutions to streamline the Government Contracting process. By automating manual tasks such as order processing and tracking, NapCloud helps businesses save time, reduce operational costs, and minimize potential human error. This allows teams to focus on driving impactful results rather than repetitive administrative duties. With a commitment to efficiency and innovation, NapCloud ensures that you can focus on what matters most while leaving the details to us.
Role Description
This is a full-time on-site role for a Customer Service Executive, located in Mohali district. The Customer Service Executive will be responsible for providing excellent customer support, addressing client inquiries, and ensuring customer satisfaction. The role will also involve maintaining effective communication with clients, managing service requests, and identifying opportunities to enhance the overall customer service experience.
Qualifications
- Proficiency in Customer Service, Customer Support, and ensuring Customer Satisfaction
- Strong Customer Service Management skills
- Excellent Interpersonal Skills and the ability to build positive client relationships
- Ability to handle customer concerns effectively and provide timely resolutions
- Strong communication and problem-solving skills
- Experience in handling customer interactions in a professional environment
- Familiarity with tools or platforms used for customer service is a plus
- Bachelor's degree or equivalent experience in a relevant field is preferred
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