Customer Service Executive

9 hours ago

Mohali, Punjab, India Amar infogrid innovations pvt. ltd. Full time ₹ 2,52,000 - ₹ 4,20,000 per year

INTERNATIONAL LOGISTICS DISPATCH WORK

Should be comfortable in NIGHT & ROTATIONAL SHIFTS.

Onsite In-person interview only

About Amar infogrid:

We offer operation support to an asset-based logistic company dealing with interstate transportation, storage, warehousing and freight needs in Canada & US. We offer different services including customer service, backend work, accounts.

You will be a part of a 20-member team. You are required to build and sustain a strong & reliable relationship with the clients with your proactive communication and close coordination with other teams.

Responsibilities and Duties:

  • CCE will be responsible for Tracing shipments.
  • Customer Service Representative will Provide constant visibility to client on their shipments.
  • Customer Queries: Handle customer inquiries and resolve issues promptly to ensure customer satisfaction.
  • Communicate with clients on email/phone and keep them updated on the pick ups and deliveries.
  • Coordinate with dispatch for accurate delivery ETA s and keep informed on truck availability.
  • Compiling shipment reports for premium clients.
  • Communicating and securing approval of any accessory charges that may accrue on the shipments.
  • Coordinate with shipping lines, freight forwarders, and clearing agents for smooth shipment execution.

Qualifications and Skills:

  • Graduate and above with valid experience may apply.
  • Fluency in English. No Mother Tongue Influence.
  • Proficient with MS- Excel, Outlook.
  • Should have typing speed of 35 words/minute.
  • Age should be between 24 to 40 years
  • Should be comfortable working in Night & Rotational shift
  • Min. 1 year experience is required.

Perk & Benefits :

  1. Training provided

  2. Family Medical Health Insurance

  3. Accidental Insurance.

  4. Night / Rotational Shifts.

  5. Cab for Night shifts in Mohali & Kharar Sunny enclave location ( For Females )

  6. 5 or 6 days week.

Job Type: Full-time

Salary: Rs. 21,000 to Rs. 35,000/- month

Speak with the employer : /

Job Types: Full-time, Permanent

Pay: ₹21, ₹35,000.00 per month

Benefits:

  • Health insurance
  • Leave encashment
  • Life insurance

Application Question(s):

  • What is your age? (Candidates aged between 24 to 40 only shall apply)

Experience:

  • working: 1 year (Required)

Location:

  • Mohali, Punjab (Required)

Shift availability:

  • Night Shift (Required)

Work Location: In person

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