Customer Service Manager

2 days ago

Mohali, Punjab, India NS Ventures Full time ₹ 15,00,000 - ₹ 25,00,000 per year

We are seeking a
Customer Service Manager
who will be responsible for managing client relationships across India and international markets. This role involves building and leading a customer service team, developing and optimizing customer support processes, ensuring timely and accurate client communication, and working cross-functionally with internal teams and external vendors. The ideal candidate is proactive, organized, and committed to delivering 100% client satisfaction.

Key Responsibilities:

Client Relationship Management

  • Manage and nurture relationships with Indian and global clients, acting as the primary point of contact.
  • Ensure prompt, professional, and solution-oriented communication.
  • Monitor and maintain high levels of client satisfaction and service quality.

Team Leadership

  • Build, lead, and mentor a high-performing customer service team.
  • Define KPIs, monitor performance, and drive continuous improvement.

Process Development & Execution

  • Design and implement scalable customer service processes and SOPs.
  • Streamline support workflows to ensure consistent and timely responses to client inquiries.

Customer Communication

  • Respond to client queries with urgency and accuracy, ensuring 100% response rate and resolution within defined SLAs.
  • Prepare and share project updates, timelines, and support documentation.

Proposal & Quotation Management

  • Create and send proposals, quotations, and service offerings to existing and prospective clients.
  • Collaborate with the sales and pre-sales teams for customized client solutions.

Cross-Functional Collaboration

  • Work closely with internal teams (Operations, Sales, Technical, Creative) to ensure alignment in client delivery.
  • Liaise with external vendors and partners to coordinate service delivery and resolve issues.

Client Onboarding & Retention

  • Ensure smooth onboarding of new clients with clear expectations and service agreements.
  • Identify opportunities for upselling and account growth.

Reporting & Analytics

  • Maintain customer service records and generate performance reports.
  • Analyze customer feedback to improve service strategies.

Requirements:

  • Bachelor's degree in Business, Communications, or related field (MBA preferred).
  • 5+ years of experience in Customer Service or Client Management, preferably with international exposure.
  • Proven ability to lead teams and manage multiple client accounts.
  • Strong communication, interpersonal, and negotiation skills.
  • Proficient in CRM tools, Microsoft Office, and proposal generation.
  • Excellent problem-solving skills and attention to detail.
  • Ability to work in a fast-paced, deadline-driven environment.
  • Flexibility to work with clients across different time zones.

  • Customer Care Executive

    2 weeks ago

    Mohali, Punjab, India Customer Solutions Full time ₹ 2,40,000 - ₹ 7,20,000 per year

    Position Overview:We are seeking a dedicated Customer Care Executive to join our team for a night shift position, handling operations for our US-based process. The ideal candidate should have prior experience working in a US shift environment, demonstrating excellent English language proficiency and communication skills.Key Responsibilities:· Handle inbound...

  • Customer Service Representative

    4 days ago

    Mohali, Punjab, India WKT LOGISTICS PVT LTD Full time ₹ 1,80,000 - ₹ 3,00,000 per year

    A Customer Service Representative is responsible for accepting and coordinating all and any customer/broker requirements as needed. A Customer Service Representative is responsible for completing tracing tasks in a timely and efficient manner. A customer service representative is responsible for ensuring that all pick up and delivery appointments are...

  • Customer Service Represenative

    2 weeks ago

    Mohali, Punjab, India IAssess Consultants LLP Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Key ResponsibilitiesInteract with customers to address queries and provide solutions.Ensure a high level of customer satisfaction.Follow process guidelines and maintain service quality.Skills & RequirementsStrong communication skillsExperience in the service industry (preferred)Willingness to work in rotational shiftsSkills: webchat,email support,customer...

  • Senior Customer Service Representative

    2 weeks ago

    Mohali, Punjab, India Code Brew Labs Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Title:Customer Service Representative (UK Region)Location:Mohali, Punjab (On-site, Full-time)Role DescriptionWe are seeking a dedicated and professionalCustomer Service Representative (UK Region)to join our team in Mohali. This is a full-time, on-site role.The candidate will be responsible for handling customer inquiries, providing timely support,...

  • Customer Service Representative

    1 week ago

    Mohali, Punjab, India Fitelo Full time ₹ 2,64,000 per year

    Role: Customer Service RepresentativeJob Type: Full-TimeLocation: Mohali/GurgaonAbout Fitelo:Fitelo is one of India's fastest-growing health-tech startups, revolutionizing how people approach weight loss and wellness. With a strong presence across India and globally, we help thousands achieve their health goals through personalized, AI-powered diet and...

  • Teammate( Customer Service Representative)

    1 week ago

    Mohali, Punjab, India TaskUs Full time ₹ 1,20,000 - ₹ 3,36,000 per year

    Main Roles and Responsibilities are:Answering Customer Inquiries: Responding to customer questions, concerns, and complaints via phone, email, chat, or other channels.Problem Resolution: Troubleshooting technical issues, resolving product or service problems, and finding solutions to customer issues.Customer Communication: Maintaining clear, concise, and...

  • Sous Chef/Head Chef

    1 week ago

    Mohali, Punjab, India Customer Solutions Full time ₹ 4,80,000 - ₹ 7,20,000 per year

    Sous Chef – Indian & Tandoor | Pan-Asian Cuisine | ContinenetalCurry & Hops – Upcoming Multi-Cuisine Brewery & Bar, Aerocity, MohaliFull-time | On-site | Competitive Salary + BenefitsAbout Curry & Hops:Curry & Hops is an upcoming multi-cuisine brewery and bar in Aerocity, Mohali, designed to be a vibrant destination that blends exceptional food, craft...

  • Customer Service Executive

    2 weeks ago

    Mohali, Punjab, India The Functionary Full time ₹ 2,40,000 - ₹ 4,32,000 per year

    Job Description :Position: Customer Support Specialist (International Voice/Non-Voice)Location: Mohali Sector 75Salary CTC: Rs to Rs. 36000Mode of Interviews: Face-to-FaceWorking Model : Work From OfficeWorking Days : 5.5 Working days with rotational shifts and Weekly Offs.Qualification :10+2 / Graduate with excellent verbal & written communication...

  • Customer Relationship Management Manager

    4 days ago

    Mohali, Punjab, India Ultimate Facility Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionUltimate is a leading provider of facility management solutions, offering tailored services to residential, commercial, and industrial clients across Tricity (Chandigarh, Mohali, and Panchkula). We focus on creating clean, safe, and efficiently managed environments through professional expertise and trained personnel. Our services include...

  • Customer Services Executive

    6 days ago

    Mohali, Punjab, India Pozitive Electricity And Gas Full time ₹ 3,50,000 - ₹ 5,50,000 per year

    Customer Services ExecutiveA customer-first mindset, with the drive to help people and resolve issues quickly Sales and negotiationSaturday Sunday Fixed OffShift Timings PM to 11.30 PMOne Time Free Meal Cab Facility only for Female Staff Required Candidate profileEligibilities : Communication and interpersonal skills.Self-motivated with the ability to work...