Customer Service Manager

3 hours ago

Mohali, Punjab, India NS Ventures Full time ₹ 15,00,000 - ₹ 25,00,000 per year

We are seeking a
Customer Service Manager
who will be responsible for managing client relationships across India and international markets. This role involves building and leading a customer service team, developing and optimizing customer support processes, ensuring timely and accurate client communication, and working cross-functionally with internal teams and external vendors. The ideal candidate is proactive, organized, and committed to delivering 100% client satisfaction.

Key Responsibilities:

Client Relationship Management

  • Manage and nurture relationships with Indian and global clients, acting as the primary point of contact.
  • Ensure prompt, professional, and solution-oriented communication.
  • Monitor and maintain high levels of client satisfaction and service quality.

Team Leadership

  • Build, lead, and mentor a high-performing customer service team.
  • Define KPIs, monitor performance, and drive continuous improvement.

Process Development & Execution

  • Design and implement scalable customer service processes and SOPs.
  • Streamline support workflows to ensure consistent and timely responses to client inquiries.

Customer Communication

  • Respond to client queries with urgency and accuracy, ensuring 100% response rate and resolution within defined SLAs.
  • Prepare and share project updates, timelines, and support documentation.

Proposal & Quotation Management

  • Create and send proposals, quotations, and service offerings to existing and prospective clients.
  • Collaborate with the sales and pre-sales teams for customized client solutions.

Cross-Functional Collaboration

  • Work closely with internal teams (Operations, Sales, Technical, Creative) to ensure alignment in client delivery.
  • Liaise with external vendors and partners to coordinate service delivery and resolve issues.

Client Onboarding & Retention

  • Ensure smooth onboarding of new clients with clear expectations and service agreements.
  • Identify opportunities for upselling and account growth.

Reporting & Analytics

  • Maintain customer service records and generate performance reports.
  • Analyze customer feedback to improve service strategies.

Requirements:

  • Bachelor's degree in Business, Communications, or related field (MBA preferred).
  • 5+ years of experience in Customer Service or Client Management, preferably with international exposure.
  • Proven ability to lead teams and manage multiple client accounts.
  • Strong communication, interpersonal, and negotiation skills.
  • Proficient in CRM tools, Microsoft Office, and proposal generation.
  • Excellent problem-solving skills and attention to detail.
  • Ability to work in a fast-paced, deadline-driven environment.
  • Flexibility to work with clients across different time zones.

  • Customer Care Executive

    1 week ago

    Mohali, Punjab, India Customer Solutions Full time ₹ 20,000 - ₹ 3,50,000 per year

    Position Overview:We are seeking a dedicated Customer Care Executive to join our team for a night shift position, handling operations for our US-based process. The ideal candidate should have prior experience working in a US shift environment, demonstrating excellent English language proficiency and communication skills.Key Responsibilities:· Handle inbound...

  • Executive - Voice Process - Bpo (1-3 Yrs) Mohali (after-sales/customer Service)

    3 weeks ago

    Mohali, Punjab, India Influx Service Full time

    Job descriptionJob Title Voice Process Executive US Experience 0-5 Years Freshers can apply Job Summary We are seeking a Voice Process Executive US to handle inbound and outbound calls for our international clients based in the United States The ideal candidate should have excellent English communication skills a customer-centric approach and a...

  • Customer Service Representative

    1 week ago

    Mohali, Punjab, India TP Full time

    About the CompanyTeleperformance is a global leader in customer experience, dedicated to providing exceptional service and support to our clients. Our mission is to enhance customer satisfaction through innovative solutions and a commitment to excellence.About the RoleWe're hiring Customer Service Representatives for our premium process at Teleperformance As...

  • Customer Service Advocate

    1 week ago

    Mohali, Punjab, India beBeeCustomerService Part time ₹ 20,000 - ₹ 24,000

    We are seeking a dedicated Customer Service Representative to join our team. Job Description Customer Service Representative: As a key member of our team, you will be responsible for delivering exceptional customer service and support to our clients. Your role will involve handling customer inquiries via phone, email, or chat, resolving customer complaints...

  • Customer Service Representative

    2 weeks ago

    Mohali, Punjab, India beBeeCustomerService Full time ₹ 3,50,000 - ₹ 7,00,000

    Customer Service Representative JobWe are seeking a highly skilled Customer Service Representative to join our operations team. As a key member of our customer service team, you will be responsible for providing exceptional customer experience and handling day-to-day operations with high efficiency.The primary objective of this role is to deliver top-notch...

  • Customer Service Advocate

    2 weeks ago

    Mohali, Punjab, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 12,00,000

    Job DescriptionWe are seeking a skilled customer relations professional to deliver exceptional service by addressing inquiries, resolving issues, and providing expert support.This is an exciting opportunity to work with diverse clients, develop strategic relationships, and drive business growth through excellent customer retention initiatives.As a key team...

  • Customer Service Representative

    2 weeks ago

    Mohali, Punjab, India beBeeCustomerService Full time ₹ 4,00,000 - ₹ 7,00,000

    Customer Service Representative Job DescriptionWe are seeking a skilled and experienced professional to provide exceptional customer service via phone, email, or chat.Main Responsibilities:Respond to customer inquiries in a timely and effective manner.Resolves issues in accordance with company policies and procedures.Maintain accurate records of customer...

  • Customer Service Ambassador

    2 weeks ago

    Mohali, Punjab, India beBeeCustomerSupport Full time ₹ 4 - ₹ 8

    Customer Support Specialist (All Channels)We are seeking a skilled and customer-focused individual to join our team as a Customer Support Specialist. This role involves providing exceptional assistance across multiple channels, including phone calls, email, and live chat.Provide prompt and professional assistance across multiple channels, including phone...

  • Customer Service Representative

    1 week ago

    Mohali, Punjab, India TP Full time

    About the Company Teleperformance is a global leader in customer experience, dedicated to providing exceptional service and support to our clients. Our mission is to enhance customer satisfaction through innovative solutions and a commitment to excellence. About the Role We're hiring Customer Service Representatives for our premium process at...

  • International Customer Service Specialist

    1 week ago

    Mohali, Punjab, India beBeeCustomerService Full time ₹ 4,00,000 - ₹ 6,00,000

    Job OverviewThe Inbound International Voice Process is a key role in our organization that requires strong customer service and sales skills. As an Inbound International Voice Representative, you will be responsible for handling incoming calls from customers in a professional and courteous manner.Key Responsibilities include answering customer inquiries,...