Customer Service Officer

2 days ago

Mohali, Punjab, India Eminent Consulting Full time ₹ 1,80,000 - ₹ 3,60,000 per year

We are into Real Estate Business for over an decade having build a reputation trust, reliable and Professional, having a strong presence in Mohali.

Candidate should be patient, empathetic, and passionately communicative. Customer feedback is priceless, and you can can gather that. Problem-solving also comes naturally to customer care specialists. Should be confident at troubleshooting and investigate if they don't have enough information to answer customer questions or resolve complaints.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

  • Manage phone calls
  • Generate sales leads
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Requirements and skills

  • Proven customer support experience or experience as a Client Service Representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening.

Job Type: Full-time

Pay: ₹14, ₹20,061.70 per month

Benefits:

  • Cell phone reimbursement
  • Internet reimbursement

Ability to commute/relocate:

  • Mohali, Punjab: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Bachelor's (Preferred)

Experience:

  • total work: 1 year (Required)
  • Customer service: 1 year (Required)

Language:

  • English (Required)
  • Hindi (Preferred)

Location:

  • Mohali, Punjab (Preferred)

Work Location: In person

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