Customer Service Manager

2 days ago


Mohali, Punjab, India Ignitus Labs Full time ₹ 6,00,000 - ₹ 18,00,000 per year

Job Title: Customer Service Manager (Gold Loan)

Bank:
Equitas Bank

Location:
Jodhpur, Rajasthan

CTC:
Up to ₹15 LPA

Role Overview

Equitas Bank is seeking a dynamic and experienced
Customer Service Manager (Gold Loan)
to oversee branch-level operations and ensure excellence in customer service delivery. The ideal candidate will be responsible for managing gold loan operations, maintaining compliance standards, and driving business growth through superior relationship management and team leadership.

Key Responsibilities

  • Manage end-to-end
    Gold Loan operations
    including appraisal, disbursement, and repayments.
  • Ensure strict adherence to
    KYC norms, lending policies, and risk management procedures
    .
  • Lead and motivate branch staff to deliver superior
    customer experience
    and meet service standards.
  • Drive
    business growth
    through cross-selling of other banking products and proactive customer engagement.
  • Maintain high standards of
    audit compliance
    and operational efficiency.
  • Monitor and resolve
    customer grievances
    promptly to ensure satisfaction and retention.
  • Coordinate with regional and central teams for
    policy implementation
    and process improvements.

Requirements

  • Education:
    Graduate (MBA preferred).
  • Experience:
    3–6 years of experience in
    Gold Loan or Retail Banking
    .
  • Proven track record in
    branch operations, customer service, and business development
    .
  • Excellent
    communication, leadership, and problem-solving skills
    .
  • Strong understanding of
    gold valuation, custody procedures, and risk assessment
    .


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