Customer Service Representative
2 weeks ago
Customer Communication
- Serve as the primary contact for customer inquiries regarding orders, pickups, deliveries, and shipment status.
Planner Coordination
- Communicate customer requirements, order details, and special instructions directly to planners.
- Ensure planners have the correct and complete information for scheduling and route planning.
- Follow up with planners on order progress and relay updates back to customers.
Order & Data Management
- Enter and update order information in logistics systems accurately.
- Maintain detailed records of customer interactions and shipment information.
- Verify order details, appointment times, and required documentation.
Issue Resolution
- Identify potential service issues (delays, incorrect information, capacity constraints) and coordinate with planners to resolve them.
- Proactively notify customers of changes and provide alternate solutions when necessary.
Cross-Functional Communication
- Work closely with planners, warehouse teams, and customer accounts to ensure smooth workflow.
- Support planners with administrative tasks such as updating systems, confirming appointments, and checking shipment status.
- Provide timely updates on delays, changes, or issues affecting customer orders.
- Handle complaints or service concerns and ensure they are resolved professionally.
Job Type: Full-time
Pay: ₹25, ₹40,000.00 per month
Experience:
- Customer service: 1 year (Required)
- Dispatching: 1 year (Required)
Work Location: In person
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