Customer Support Representative

2 days ago


Mohali, Punjab, India SkillLabs Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Job Title: Customer Support Executive
Company Description:
We are seeking a Customer Support Executive to join our team and provide outstanding support to our customers. The ideal candidate is a motivated problem solver who is passionate about providing exceptional customer service.

Responsibilities

  • Respond to customer inquiries and resolve issues promptly via phone, email, or chat
  • Maintain a positive, empathetic, and professional attitude toward customers at all times
  • Identify and assess customers' needs, and provide appropriate solutions or alternatives
  • Keep accurate records of customer interactions, transactions, comments, and complaints

Candidate Profile Required

  • Proven customer support experience or experience as a client service representative
  • Strong phone contact handling skills and active listening
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively


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