Customer & Sales Support Representative
9 hours ago
Roles and Responsibilities
- Handle international voice process calls from customers across various countries, including US process knowledge.
- Utilize fluency in English language to effectively communicate with clients and address their issues promptly.
- Collaborate with internal teams to ensure seamless resolution of complex customer complaints.
- Provide exceptional customer support through phone calls, emails, or chats to resolve customer queries and concerns.
- Maintain 100% accurate records in CRM and Google Sheets.
- Ensure timely follow-ups and updates on all open cases.
- Assist U.S. sales representatives and partners by tracking deals and updating project status.
- Update and monitor project stages in CRM tools (Insightly, Ascent, HubSpot, etc.).
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