Sales Customer Service Manager

1 day ago

Mohali, Punjab, India Bluebash Full time ₹ 6,00,000 - ₹ 12,10,000 per year

Job Title:
Post-Sale Customer Success Manager

Location:
Mohali, India

Shift Timing:
EST (Eastern Standard Time)

Product:

Employment Type:
Full-Time

About

is an AI-powered receptionist and communication automation platform designed for small and mid-sized businesses. Our intelligent voice assistant ensures businesses never miss a call, improves customer engagement, and streamlines operations. We're on a mission to redefine customer communication with advanced AI and natural language technology.

Role Overview

We're looking for a
Post-Sale Customer Success Manager
to lead all customer success and post-sale engagement initiatives. The ideal candidate will ensure our customers achieve maximum value from after purchase—driving onboarding, adoption, retention, and growth.

You'll work closely with our Product, Sales, and Support teams to ensure every customer experiences a seamless journey from onboarding to long-term success.

Key Responsibilities

  • Customer Onboarding:
    Lead new customer onboarding, ensuring successful setup, training, and go-live for users.
  • Customer Retention:
    Develop strategies to increase customer satisfaction and reduce churn.
  • Account Management:
    Act as the primary point of contact for post-sale relationships, building strong, long-term partnerships.
  • Upselling & Expansion:
    Identify opportunities for product adoption expansion and coordinate with the sales team for upgrades or add-ons.
  • Customer Support Oversight:
    Collaborate with the support team to resolve escalated issues and ensure SLA compliance.
  • Customer Feedback Loop:
    Gather customer feedback and insights to guide product improvement and roadmap discussions.
  • Process Improvement:
    Optimize post-sale workflows for efficiency, consistency, and better customer experiences.
  • Reporting & Analytics:
    Track success metrics like churn, NPS, adoption rate, and customer lifetime value (CLV).

Required Skills & Experience

  • 3+ years of experience in
    Customer Success, Post-Sales Management, or Account Management
    , preferably in a SaaS or AI-based product company.
  • Strong understanding of
    SaaS customer lifecycle management
    .
  • Excellent communication and relationship management skills.
  • Problem-solving mindset with the ability to anticipate customer needs.
  • Hands-on experience with CRM tools (e.g., HubSpot, GoHighLevel, or similar).
  • Strong organizational skills and ability to manage multiple accounts simultaneously.
  • Tech-savvy and comfortable explaining product features and use cases.

Preferred Qualifications

  • Prior experience in
    AI, Automation, or Communication SaaS
    products.
  • Experience setting up customer success frameworks from scratch in a startup or early-stage environment.
  • Data-driven approach to improving customer engagement and retention.

What We Offer

  • Competitive compensation with performance-based incentives.
  • Opportunity to work with cutting-edge AI technology.
  • Flexible working hours (EST shift) to collaborate with international teams.
  • Direct impact on product and customer strategy.
  • A culture of innovation, collaboration, and continuous growth.

  • Customer Service

    1 week ago

    Mohali, Punjab, India Lytegen Full time US$ 40,000 - US$ 80,000 per year

    About the RoleWe're hiring smart, confident, and customer-focused professionals to join our U.S. Operations Team as Customer Service and Sales Support Representatives.  In this hybrid front-facing role, you will be the voice and backbone of our company, managing customer calls, assisting sales teams, updating project data, and ensuring every homeowner and...

  • Customer Service Manager

    2 weeks ago

    Mohali, Punjab, India Ignitus Labs Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Job Title: Customer Service Manager (Gold Loan)Bank:Equitas BankLocation:Jodhpur, RajasthanCTC:Up to ₹15 LPARole OverviewEquitas Bank is seeking a dynamic and experiencedCustomer Service Manager (Gold Loan)to oversee branch-level operations and ensure excellence in customer service delivery. The ideal candidate will be responsible for managing gold loan...

  • Technical Sales Support Executive(US)

    2 weeks ago

    Mohali, Punjab, India INFLUX SERVICE Full time ₹ 3,00,000 - ₹ 9,00,000 per year

    Job Title: Technical Sales Support Executive (US)Experience: 2–7 yearsLocation: Remote -MohaliJob Summary:We are seeking a Technical Sales Support Executive to handle US-based customers for Roku, Alexa, and Printer (HP, Epson, Canon, etc.) related technical issues. The role involves assisting customers with setup, troubleshooting, and providing paid...

  • Sales Consultant

    2 weeks ago

    Mohali, Punjab, India CM AUTO SALES Full time ₹ 2,40,000 - ₹ 3,60,000 per year

    CM auto sales Hiring: Sales Consultant (New Car Sales)Location: Mohali, PunjabCompany: CM Auto SalesInterview Details:Venue: CM Auto Sales, B-64, Phase 7, Ground Floor, Industrial Area, Sector 73, Sahibzada Ajit Singh Nagar, Punjab – 160055Date & Time: 11:00 AM onwardsWhat to Bring: Updated CV and 2 passport-size photographsJob Requirements:2–5 years of...

  • Customer Service Officer

    1 week ago

    Mohali, Punjab, India Eminent Consulting Full time ₹ 1,80,000 - ₹ 3,60,000 per year

    We are into Real Estate Business for over an decade having build a reputation trust, reliable and Professional, having a strong presence in Mohali.Candidate should be patient, empathetic, and passionately communicative. Customer feedback is priceless, and you can can gather that. Problem-solving also comes naturally to customer care specialists. Should be...

  • Customer Services Executive

    5 days ago

    Mohali, Punjab, India Pozitive Electricity And Gas Full time ₹ 3,50,000 - ₹ 5,50,000 per year

    Customer Services ExecutiveA customer-first mindset, with the drive to help people and resolve issues quickly Sales and negotiationSaturday Sunday Fixed OffShift Timings PM to 11.30 PMOne Time Free Meal Cab Facility only for Female Staff Required Candidate profileEligibilities : Communication and interpersonal skills.Self-motivated with the ability to work...

  • Sales Manager

    3 days ago

    Mohali, Punjab, India Kommuno Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionA cloud-based contact center provides businesses with a suite of tools for seamless customer communications across multiple channels. It enables efficient and cost-effective customer service delivery without the need for physical infrastructure, ensuring a superior customer experience.Role DescriptionThis is a full-time, on-site role for a...

  • Customer Service

    1 week ago

    Mohali, Punjab, India Lytegen Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Roles and ResponsibilitiesHandle customer queries via phone calls, emails, and chats to resolve their issues in a timely and professional manner.Provide accurate information on products/services offered by the company to meet customers' needs.Maintain records of all interactions with customers using CRM software (Zoho).Escalate complex issues to senior team...

  • Customer Service Executive

    1 week ago

    Mohali, Punjab, India NapCloud Full time ₹ 6,00,000 - ₹ 8,00,000 per year

    Company DescriptionNapCloud specializes in delivering tailored technology solutions to streamline the Government Contracting process. By automating manual tasks such as order processing and tracking, NapCloud helps businesses save time, reduce operational costs, and minimize potential human error. This allows teams to focus on driving impactful results...

  • Customer Success Manager

    5 days ago

    Mohali, Punjab, India Vision Unlimited Full time ₹ 8,40,000 - ₹ 16,80,000 per year

    Job Title: Account ManagerExperience- 1 to 5 yearsLocation - MohaliShift Timings- 8:30 PM-5:30 AMPosition Overview: We are seeking an experienced Account Manager to build and maintain strong relationships with our customers. This role involves leveraging sales techniques, industry knowledge, and collaborative processes to ensure customer satisfaction and...