Customer Service Team Leader

12 hours ago

Mohali, Punjab, India SourceMash Technologies Pvt. Ltd. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Title: Customer Service Team Leader

Location: Mohali, Punjab

Type: Full-Time | Night Shift

About the Role:

We're seeking a Customer Service Team Leader to manage and support a team of customer service executives in delivering excellent customer experiences in a fast-paced BPO environment.

Key Responsibilities:

  • Lead and mentor a team handling customer queries via phone, email, and chat.
  • Monitor performance, ensure SLA adherence, and maintain service quality.
  • Handle escalations and resolve complex issues promptly.
  • Track KPIs, prepare reports, and drive continuous improvement.
  • Manage team schedules and ensure night shift coverage.

Requirements:

  • 5–7 years of customer service experience.
  • Excellent English communication skills (verbal & written).
  • Proficient in CRM and customer service tools.
  • Strong leadership, problem-solving, and multitasking abilities.
  • Willing to work night and rotational shifts.

How to Apply:

Send your updated resume to or apply directly through Indeed.

Job Type: Full-time

Work Location: In person

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