Customer Service Advisor

2 weeks ago


Mohali Punjab, India FITB Full time

**Key Responsibilities**:

- Provide accurate, valid, and complete information using the right methods/tools
- Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
- Maintain detailed records of customer interactions, comments, and complaints
- Collaborate with other departments to resolve complex issues
- Stay up to date with product knowledge, system updates, and company policies
- Identify and assess customers’ needs to achieve satisfaction

**Key Skills & Requirements**:

- Proven customer service experience or similar role
- Excellent communication and interpersonal skills
- Ability to stay calm under pressure and handle tough conversations with empathy
- Proficiency in using customer service software, databases, and tools
- Strong problem-solving skills and attention to detail
- High school diploma or equivalent (degree preferred in some cases)

**What We Offer**:

- Competitive salary
- Training and development opportunities
- Supportive and inclusive team environment
- [Include benefits like paid time off, health insurance, remote work flexibility, etc.]

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹12,000.00 - ₹20,000.00 per month

**Benefits**:

- Flexible schedule
- Food provided
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Fixed shift
- Morning shift
- Night shift
- Rotational shift

Supplemental Pay:

- Performance bonus
- Quarterly bonus

**Language**:

- English (required)
- Hindi (preferred)

Work Location: In person


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