Customer Service Advisor

2 weeks ago

Mohali Punjab, India BJS Distribution & Storage & Couriers Pvt. Ltd. Full time

**Urgently Hiring**

**Walk-In Interview**

**We are looking for Customer service advisor.**

**Job type**: - Full time / permanent

**Qualifications** : - Educated to high level, Fluent English.

**Location**: - BJS Home delivery 6th floor Alpha IT Consultants Pvt. Ltd. Plot ITC 15, IT Park, Sector 67, Sahibzada Ajit Singh Nagar, Punjab 160062

**Roles and Responsibilities**:

- Taking inbound and making outbound calls.
- Adhering to internal and external policies/procedures to ensure delivery process is executed smoothly.
- Maintain system with current information to ensure orders are updated with all communications.
- Ensure requests to supply information to internal and external contacts are completed within the required deadlines.
- Liaise with relevant department to ensure procedure are followed and goods are dispatched.
- Identify the customer's need and respond to them promptly.
- Complete additional ad-hoc tasks as required.

**Must have:

- **
- Customer service experience in a B2C or B2B environment.
- A track record of working towards and achieving KPI's.
- Handling high volume of inbounds and outbound calls as part of team.
- Experience in maintaining the database accurately.
- Maintaining the confidentiality of files in accordance with Data Protection Act and other legal requirement.

**Skills and abilities**:

- Good communication skills.
- Listening organizational and accuracy skill.
- Detail consciousness through out the process.
- Ability to work independently and as a team also.
- Numerical and analytical skills.

**Benefits**:

- Health insurance

Application Question(s):

- Can you speak english fluently?

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

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