Customer Support Representative

4 days ago

Mohali Punjab, India Zouma Creative Studio Pvt Ltd. Full time

**About Us**

Zouma is a multinational leader in decision science, with offices in the United Kingdom, UAE, Australia, and India. Since our establishment in 2021, we have focused on leveraging innovative technology to help businesses thrive in competitive landscapes.

We operate through six key divisions: Data Analytics & Artificial Intelligence, Product Engineering, Helpdesk & Support Services, Business Process Automation, Contingent Manpower, and Managed Infrastructure Services. Our expert teams convert data into actionable insights and develop custom software solutions tailored to client needs.

Our Helpdesk & Support Services ensure high-quality customer interactions, while our Business Process Automation streamlines operations. Additionally, our Contingent Manpower division equips businesses with the skilled professionals they need to adapt quickly.

Zouma is more than a service provider; we are a strategic partner committed to empowering businesses with the expertise and resources necessary to navigate challenges and seize growth opportunities globally.

**Key Responsibilities**:
Manage and process incoming data and information requests accurately and promptly.Assist in the preparation of reports, documentation, and other administrative tasks as required.Maintain and update databases and digital records to ensure data integrity and compliance.Collaborate with internal teams to resolve operational issues and enhance workflow processes.Monitor and track progress on assignments, ensuring deadlines are met.Provide support for various back-office processes, including data entry, order processing, and customer inquiries.Adhere to company policies and procedures while maintaining confidentiality and data security.
**Requirements**Bachelor’s degree or equivalent experience in business administration, operations, or related fields.Previous experience in a non-voice support or back-office role is preferred, but freshers are also encouraged to apply.Strong attention to detail and excellent organizational skills.Proficiency in using Microsoft Office Suite (Excel, Word, PowerPoint) and familiarity with database management software.Good written and verbal communication skills.Ability to work independently and as part of a team, demonstrating flexibility and adaptability.
**Benefits**

Why Join ZOUMA?

Be part of a pioneering company in the field of Decision Science.Opportunity to work in a dynamic multinational environment with diverse teams.Career growth and development opportunities across our global offices.

If you are passionate about data and looking for a jumpstart in your career, we would love to hear from you

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹40,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Provident Fund

Schedule:

- UK shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- Hindi (preferred)
- English (required)

Work Location: In person

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