
Customer Support Representative
15 hours ago
Night Shift Required
About Us
We are a growing service provider catering to Canadian clients, committed to delivering excellent customer experiences. We are looking for a motivated and customer-focused individual to join our team as a Customer Support Representative.
Job Responsibilities:
- Handle inbound and outbound customer calls, emails, and chat support in a professional manner.
- Provide accurate information regarding products, services, and processes.
- Resolve customer issues, complaints, and inquiries with empathy and efficiency.
- Maintain clear and polite communication with Canadian clients, ensuring a positive customer experience.
- Record customer interactions and update CRM systems as required.
- Collaborate with internal teams to escalate and resolve complex issues.
- Meet or exceed established performance metrics, including response time, resolution rate, and customer satisfaction.
Requirements:
- Minimum
Diploma or Bachelor's Degree
in any field. - Strong
English communication skills
(verbal and written). - Previous customer service experience preferred, but freshers with good communication skills are welcome.
- Ability to handle customer interactions with patience, empathy, and professionalism.
- Comfortable using computers, CRM systems, and other support tools.
What We Offer:
- Competitive salary package.
- Training and growth opportunities.
- Exposure to international client support.
- Supportive and collaborative work environment.
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