Customer Support Specialist

3 days ago

Mohali, Punjab, India TaskUs Full time ₹ 35,00,000 - ₹ 75,00,000 per year

We're looking for an experienced and highly motivated International Customer Service Representative to join our team. This role is crucial for delivering exceptional support to our global customer base via both chat and voice channels.

Key Requirements

  • Educational Qualification: Graduation (Bachelor's degree) is mandatory.
  • Experience: Minimum of 1+ years of mandatory experience in an international BPO or customer service environment (supporting customers outside of your home country).
  • Language Proficiency: Excellent written and verbal communication skills in English are a must.
  • Process Expertise: Proven experience handling chat and/or voice processes in a high-volume setting.

Responsibilities

  • Customer Interaction: Handle inbound and outbound customer contacts (primarily via chat and phone) from international clients, addressing inquiries, resolving issues, and providing accurate information.
  • Issue Resolution: Diagnose and troubleshoot complex customer problems related to our products/services, escalating issues appropriately when necessary and ensuring timely follow-up.
  • Quality & Compliance: Maintain high customer satisfaction scores (CSAT) and adhere to all company policies, procedures, and quality standards.
  • Documentation: Accurately document all customer interactions, feedback, and resolutions in the Customer Relationship Management (CRM) system.
  • Product Knowledge: Continuously update product and service knowledge to provide up-to-date and relevant assistance.
  • Team Collaboration: Work effectively with team members and other departments to ensure a seamless customer experience.

Desired Skills and Competencies

  • Customer Focus: A strong commitment to delivering exceptional customer service.
  • Technical Aptitude: Comfort in navigating multiple systems and using various communication tools simultaneously (especially for chat support).
  • Problem-Solving: Excellent analytical and problem-solving skills with a keen attention to detail.
  • Adaptability: Ability to thrive in a fast-paced, target-driven international environment and handle demanding customers professionally.
  • Shift Flexibility: Willingness to work in rotational shifts, including nights and weekends, to support global time zones.

Benefits

  • Competitive salary and performance incentives.
  • Comprehensive training programs.
  • Opportunities for career growth and professional development.

Interested candidates can share their cv

  • Customer Support Specialist

    22 hours ago

    Mohali, Punjab, India Advaya Fleet Full time US$ 40,000 - US$ 80,000 per year

    About the company:At Advaya, we are at the forefront of revolutionizing the fleet management industry, redefining uniqueness, and shaping exclusivity. With a passion for innovation and a commitment to excellence, we provide cutting-edge solutions tailored to meet the diverse needs of our clients. Our comprehensive approach, fueled by advanced technology and...

  • Customer Support Specialist

    2 weeks ago

    Mohali, Punjab, India MRT Infotech Full time ₹ 4,32,000 per year

    Job Description :Position : Customer Support Specialist (Internation Voice/Non-Voce)Location : Teleperformance Mohali (International Business Unit)Plot No. A40A, Phase VIII B, Sector 75, Industrial Area, Mohali-Punjab Salary CTC : Rs to Rs. 36000Mode of Interviews: Face-to-FaceWorking Model : Work From OfficeWorking Days : 5.5 Days with rotational shifts...

  • Customer Support Specialist

    2 weeks ago

    Mohali, Punjab, India JungleWorks Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job InformationDate Opened10/06/2025Job TypeFull timeIndustryCustomer ServiceWork Experience4-5 yearsCityMohaliState/ProvincePunjabCountryIndiaZip/Postal Code160103Job DescriptionProduct: Evermile: Job Location: MohaliMode: Work From Office, UK ShiftEvermile is a fast-growing logistics product that helps local businesses deliver products quickly and easily....

  • Customer Care Executive

    1 week ago

    Mohali, Punjab, India Customer Solutions Full time ₹ 2,40,000 - ₹ 7,20,000 per year

    Position Overview:We are seeking a dedicated Customer Care Executive to join our team for a night shift position, handling operations for our US-based process. The ideal candidate should have prior experience working in a US shift environment, demonstrating excellent English language proficiency and communication skills.Key Responsibilities:· Handle inbound...

  • Customer Support Specialist International Voice Non-Voice

    1 week ago

    Mohali, Punjab, India ONOC Full time ₹ 2,00,000 - ₹ 3,60,000 per year

    Urgent Hiring | Customer Support Specialist (International Voice / Non-Voice) Location: Mohali, Punjab Position: Customer Support Specialist Salary (CTC): ₹20,000 – ₹36,000 Work Mode: Work From OfficeWorking Days: 5.5 days with rotational shifts & weekly offsJob Requirements:Qualification: 10+2 / GraduateExcellent verbal & written communication skills...

  • Customer Support

    1 week ago

    Mohali, Punjab, India The Functionary Full time ₹ 2,40,000 - ₹ 4,32,000 per year

    Job Description :Position: Customer Support Specialist (International Voice/Non-Voice)Location: Mohali , Sector Salary CTC: Rs to Rs. 36000Mode of Interviews: Face-to-FaceWorking Model : Work From OfficeWorking Days : 5.5 Working days with rotational shifts and Weekly Offs.Qualification :10+2 / Graduate with excellent verbal & written communication...

  • Customer Support

    1 day ago

    Mohali, Punjab, India Apex One Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    We are looking for a friendly and efficient Customer Support Professional to provide exceptional support through chat and email channels. The ideal candidate will have excellent communication skills, strong problem-solving abilities, and a passion for helping customers resolve their issues promptly and effectively.Eligibility: Freshers / Undergraduates /...

  • IT Service-Desk Specialist

    5 days ago

    Mohali, Punjab, India SkySun Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About SkySunSkySun is a fast-growing clean energy company focused on delivering seamless solar and renewable energy solutions across the U.S. and India.We specialize in residential and commercial solar installations, grid interconnections, and post-installation operations — ensuring every project is executed withspeed, precision, and customer...

  • Customer Support Representative

    1 week ago

    Mohali, Punjab, India SkillLabs Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Job Title: Customer Support ExecutiveCompany Description:We are seeking a Customer Support Executive to join our team and provide outstanding support to our customers. The ideal candidate is a motivated problem solver who is passionate about providing exceptional customer service.ResponsibilitiesRespond to customer inquiries and resolve issues promptly via...

  • Logistics Specialist

    5 days ago

    Mohali, Punjab, India Tricity Logitech LLP Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Company DescriptionTricity Logitech LLP specializes in providing comprehensive logistics management and supply chain solutions. We are committed to delivering cutting-edge services supported by exceptional customer relations. Our team, which includes Freight Brokers, Logistics Coordinators, ensures fast and efficient logistics for a diverse client base. With...