Customer Support Executive

4 hours ago

Mohali, Punjab, India Asrit Technologies Pvt. Ltd Full time ₹ 1,92,000 - ₹ 2,52,000 per year

We are seeking a dedicated and enthusiastic Customer Support Executive to join our team.

Key Responsibilities:

  • Customer Interaction: Respond to customer inquiries via phone, email, live chat, or other communication channels in a professional and courteous manner.
  • Issue Resolution: Address customer complaints and resolve issues effectively and efficiently while maintaining customer satisfaction.
  • Product Knowledge: Stay updated on the company's products/services to provide accurate and helpful information to customers.
  • Ticket Management: Log and track customer issues in the support system, ensuring timely follow-ups and resolutions.
  • Problem Solving: Diagnose and troubleshoot technical issues, working closely with relevant departments to escalate and resolve complex problems.
  • Customer Education: Guide customers on product features and usage to enhance their overall experience and ensure they maximize the value of the product/service.
  • Feedback Collection: Gather customer feedback to identify areas for improvement in products and services and communicate insights to the team.
  • Maintain Records: Keep accurate records of customer interactions, transactions, and feedback, ensuring that all details are properly documented.
  • Customer Retention: Proactively engage with customers to build relationships and ensure repeat business and loyalty.
  • Team Collaboration: Work closely with other customer support team members and other departments to resolve issues and improve the overall customer experience.

Requirements:

  • Education: High school diploma or equivalent required. A bachelor's degree in business, communications, or a related field is a plus.
  • Experience: 0-1 years of experience in a customer support or customer service role preferred.
  • Communication Skills: Strong written and verbal communication skills.
  • Problem-Solving Skills: Ability to think critically and handle difficult situations with professionalism.
  • Technical Skills: Familiarity with customer support software, CRM systems, and basic troubleshooting.
  • Empathy & Patience: Ability to empathize with customers and remain patient in challenging situations.

Job Type: Full-time

Pay: ₹16, ₹21,000.00 per month

Benefits:

  • Provident Fund

Work Location: In person

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