Customer Support Executive

5 hours ago

Mohali, Punjab, India TechYP Wellwise Full time ₹ 2,00,000 - ₹ 4,00,000 per year

Job Title: Customer Support Executive – Logistics & Supply Chain

Location: Mohali

Job Summary:

We are hiring enthusiastic and customer-focused individuals with 6 months to 3 years of experience in logistics, courier, or supply chain roles. As a Customer Support Executive – Logistics & Supply Chain, you will manage customer queries, coordinate with teams to ensure timely deliveries, and support the backend flow of goods and services through effective communication and system-based tracking.

Key Responsibilities:

  • Respond to inbound calls and assist customers with:
  • Logistics bookings, courier inquiries, and house shifting support
  • Pricing and quote details for courier and bulk logistics services
  • Track shipments and provide real-time updates to clients
  • Handle delivery issues, returns, and escalate delays when needed
  • Maintain accurate records of customer interactions and transactions
  • Collaborate with logistics partners and internal teams to ensure smooth operations
  • Assist in process improvements and suggest changes for better efficiency

Eligibility Criteria:

Experience Required:

  • 6 Months to 3 years in:
  • Customer support (voice process) for logistics or courier domains
  • Supply chain or warehouse coordination roles

Education Qualification:

  • Any graduate (Preferred: BBA/MBA/PG Diploma in Logistics, Supply Chain, or Shipping)
  • Freshers with internships in relevant domains may also be considered

Skills Required:

  • Good communication skills in Hindi, English, and a regional language
  • Basic understanding of logistics and supply chain processes
  • Good typing speed (80 to 120 words in 120 seconds)
  • Clear, fluent speaking ability for voice screening
  • Team player with a proactive attitude

Training and Support:

  • 4-day structured training provided by company covering logistics and supply chain workflows.
  • Process-specific scripts will be provided to guide customer interactions and ensure consistency in support delivery.

Application Process:

Send your updated resume to or contact

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