Customer Support Executive

5 hours ago

Mohali, Punjab, India Blackbird Worldwide New York Full time ₹ 4,80,000 per year

Job Description : Customer Support Executive

 Provide exceptional customer service and support to clients across various

channels such as phone, email, and chat

 Respond to customer queries, complaints, and feedback in a timely and professional

manner

 Ensure customer satisfaction by resolving issues and providing timely and accurate

information

 Maintain accurate and detailed records of customer interactions and transactions

 Collaborate with other teams, including sales and product development, to ensure

customer needs are met

 Identify and escalate issues to senior management as needed

 Stay up-to-date with company products and services to provide accurate information

to customers

Requirements

 Bachelor's degree from a recognised University

 At least 2 years of experience in customer support or related field

 Strong communication and interpersonal skills

 Excellent problem-solving and decision-making skills

 Ability to work in a fast-paced environment and handle multiple tasks simultaneously

 Ability to work independently and as part of a team

 Strong attention to detail and accuracy

Job Types: Full-time, Permanent

Pay: ₹25, ₹40,000.00 per month

Work Location: In person

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