Customer Support Executive

15 hours ago

Mohali, Punjab, India Apex One Full time ₹ 3,60,000 - ₹ 3,96,000 per year

Job Title:
Customer Support Executive (Voice / Chat) — International Process

Location:
TP Mohali (Work from office)

Employment Type:
Full-time (Rotational shifts; mostly night)

CTC:

Chat Process: Up to ₹30,000 per month

Voice Process: Up to ₹33,000 per month

About the Role:

We are hiring Customer Support Executives to provide high-quality support to international customers via voice and/or chat channels. The ideal candidate will be customer-focused, have excellent English communication skills, and be comfortable working rotational (primarily night) shifts.

Key Responsibilities:

Handle inbound/outbound customer queries through voice calls or chat in a professional and courteous manner

Resolve customer issues, provide product/service information, and escalate complex cases appropriately

Meet or exceed quality, productivity, and adherence targets

Maintain accurate records of customer interactions in the CRM system

Follow company policies, scripts, and escalation procedures

Continuously learn product updates and improve support skills

Qualifications Experience:

Graduates: Freshers are welcome to apply

Undergraduates: Must have at least 6 months of relevant experience

Good command of English (verbal and written)

Comfortable working rotational shifts (mostly night)

Desired Skills:

Strong customer service orientation and problem-solving skills

Clear, professional spoken English and good typing skills for chat roles

Ability to handle high call/chat volumes while maintaining quality

Basic computer knowledge and familiarity with CRM systems

Team player with good time management and adaptability

What We Offer:

Competitive salary within the mentioned CTC ranges

Opportunity to work in an international process with career growth prospects

Training and ongoing skill development

Friendly office environment in TP Mohali

How to Apply:

Send your resume to: Or

Note:

Candidates must be available for rotational night shifts.

Shortlisted candidates will be contacted for assessments/interviews.

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