Customer Support Executive

5 hours ago

Mohali, Punjab, India Kalyan Business Solutions Full time ₹ 3,00,000 - ₹ 3,60,000 per year

Job Description: Customer Support Executive

Location: Mohali, Punjab

Customer Support Executive ensure the satisfaction and loyalty of customers in multiple industries, including e-commerce, telecommunications and service sectors. They are responsibilies for providing assistance, resolving issues and addressing customers inquiries to ensure a seamless and satisfying customer experience. This profile needs to have excellent communication skills.

Job Responsibilities:

  • Manage high volumes of customer interactions across multiple communication channels while maintaining professionalism.
  • Adapt communication style to effectively interact with customers from diverse cultural backgrounds and regions.
  • Troubleshoot customer issues, offer solutions, and ensure effective follow-up on open inquiries or complaints.

Assist customers with different inquiries

  • Document customer feedback, common concerns, and provide insights to improve service processes.
  • Collaborate with internal teams to resolve complex customer issues or escalate as needed.
  • Maintain detailed records of customer interactions in Zendesk and CRM systems.
  • Meet or exceed established performance metrics, including response time, resolution time, and customer satisfaction.
  • Adhere to company policies, procedures, and quality standards during all customer interactions.
  • Work in a fast-paced environment, handling multiple tasks and customer requests simultaneously.
  • Be flexible with shift timings to accommodate time zones, including evenings shift.
  • Ensure a positive customer experience by maintaining a calm, professional demeanor under pressure.

Job Types: Full-time, Permanent

Pay: ₹15, ₹30,000.00 per month

Work Location: In person

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