Customer Support Executive

3 days ago

Mohali, Punjab, India Zouma Full time ₹ 3,60,000 - ₹ 5,40,000 per year

Job Description: Customer Support Executive (Voice Process) - U.K.

About the Role

We are seeking a dedicated and professional Customer Support Executive to join our team, specializing in a voice-based process for our clients in the U.K. The ideal candidate will be the first point of contact for our customers, providing exceptional service, resolving inquiries, and ensuring a positive brand experience. This role requires excellent communication skills, a high degree of empathy, and a commitment to customer satisfaction.

Key Responsibilities

  • Customer Interaction: Handle a high volume of inbound and outbound calls from customers, addressing inquiries, and providing solutions in a professional and courteous manner.
  • Problem Resolution: Listen to customer concerns, diagnose the root cause of the problem, and provide accurate, timely, and effective solutions.
  • Information Management: Accurately document all customer interactions, feedback, and resolutions in our CRM system.
  • Product Knowledge: Maintain a deep and up-to-date knowledge of our products and services to effectively assist customers.
  • Performance: Strive to meet and exceed key performance indicators (KPIs) such as customer satisfaction, call resolution time, and quality scores.

Qualifications

  • 1-3 years of experience in a customer support or call center role, preferably within a voice-based process.
  • Exceptional verbal communication skills with a clear and professional telephone etiquette.
  • Strong problem-solving abilities and a calm, empathetic demeanor.
  • Proficiency in using CRM software and other customer service tools.
  • Ability to work effectively in a fast-paced environment and handle multiple tasks.
  • A high school diploma or equivalent is required; a bachelor's degree is a plus.

Shift Timings: This role requires working in shifts to align with U.K. business hours.

Job Types: Full-time, Permanent

Pay: ₹25, ₹45,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

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