Customer Support Executive

11 hours ago

Mohali, Punjab, India NetQuall Full time ₹ 2,00,000 - ₹ 4,00,000 per year

"Urgent Requirement of Customer Support Executive for Mohali Location"

Key Responsibilities:

  • Provide exceptional customer service and support to clients across various channels such as phone, email, and chat
  • Respond to customer queries, complaints, and feedback in a timely and professional manner
  • Ensure customer satisfaction by resolving issues and providing timely and accurate information
  • Maintain accurate and detailed records of customer interactions and transactions
  • Collaborate with other teams, including sales and product development, to ensure customer needs are met
  • Identify and escalate issues to senior management as needed
  • Stay up-to-date with company products and services to provide accurate information to customers.

Key Requirements:

  • Bachelor's degree from a recognised University
  • At least 2 years of experience in customer support or related field
  • Strong communication and interpersonal skills
  • Excellent problem-solving and decision-making skills
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously
  • Ability to work independently and as part of a team
  • Strong attention to detail and accuracy
  • Strong knowledge of Microsoft Excel.

Interested Candidates may share their resume at

Note:
Work From Home Not Allowed

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