Customer Support Specialist
3 days ago
Role: Customer Support Specialist (Backend Operations)
Location : Mohali
Shift Timing : 6:30 PM - 3:30 AM
Role Overview:
We are looking for a Customer Support Specialist to manage backend tasks including appointment booking, load booking, coordination, and maintaining documentation for our US logistics operations.
Responsibilities:
- Handle appointment booking and load booking
- Perform backend coordination with internal teams
- Maintain accurate documentation and shipment records
- Support daily operational tasks and follow-ups
- Ensure smooth workflow and timely updates
Requirements:
- Experience in backend support/customer service preferred
- Strong attention to detail and accuracy
- Good communication and coordination skills
- Ability to work in a night shift (US process)
Perks & Benefits:
- Fixed salary + performance-based incentives
- Cab facility
- Provident Fund
Job Type: Permanent
Pay: ₹20, ₹35,000.00 per month
Benefits:
- Commuter assistance
- Health insurance
- Paid time off
- Provident Fund
Work Location: In person
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