Customer Support Specialist

6 days ago

Mohali, Punjab, India JungleWorks Full time ₹ 6,00,000 - ₹ 12,00,000 per year
Job Information

Date Opened

10/06/2025

Job Type

Full time

Industry

Customer Service

Work Experience

4-5 years

City

Mohali

State/Province

Punjab

Country

India

Zip/Postal Code

160103

Job Description

Product: Evermile:

Job Location: Mohali

Mode: Work From Office, UK Shift

Evermile is a fast-growing logistics product that helps local businesses deliver products quickly and easily. We connect retailers with reliable local couriers to make delivery simple and efficient. We're looking for a Customer Support Specialist and be part of our exciting journey

Key responsibilities:

  • Respond to customer inquiries and requests via chat, email, and phone.
  • Serve as an expert on the Evermile Platform and assist customers with technical and operational problems.
  • Work hand-in-hand with customers, Delivery Partners, and internal team members to troubleshoot live delivery issues and successfully manage them to completion.
  • Work closely with our Engineering and Product teams to identify and implement improvements to our platform.
  • Continuously improve our processes and procedures to ensure we maximize efficiency and value to customers.
  • Take an active role in specific CS, product, and ops-related projects based on your abilities and interests.
What we're looking for
  • 2 years of experience in customer-facing support, CS, or Ops role, ideally with a tech company or marketplace operations.
  • Excellent customer-facing skills: Strong problem-solving skills, excellent communication, and interpersonal skills.
  • Highly motivated, flexible, proactive, and adaptable to change
  • Tech savvy, quick learner of new technologies and systems.
  • Familiarity with delivery management platforms or similar technology is a plus.
  • Flexibility in terms of working hours and days is required.
  • Experience in the UK market is important and preferred. It will help you understand our customers better and serve them more effectively.

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