Customer Support Representative

2 days ago

Mohali, Punjab, India Vishal Consultants Full time ₹ 3,00,000 - ₹ 4,50,000 per year

Job Title: Customer Support Associate
Job Summary
We are seeking a Customer Support Associate to join our team in providing exceptional customer service to clients of a leading American multinational finance corporation. As a Customer Support Associate, you will handle inbound calls, address customer inquiries, and resolve issues in a professional and courteous manner.

Responsibilities

  • Handle inbound customer calls in a timely and efficient manner
  • Provide excellent customer service, answering questions, and resolving issues related to banking products and services
  • Utilize problem-solving skills to address customer concerns and resolve issues
  • Maintain accurate records of customer interactions using relevant software and systems
  • Meet or exceed performance metrics, including call handling time, quality scores, and customer satisfaction targets
  • Collaborate with internal teams to resolve customer issues and improve processes

Requirements

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Strong problem-solving and analytical skills
  • Ability to maintain confidentiality and handle sensitive customer information
  • Proficiency in English (written and spoken)
  • Ability to work rotational shifts, including nights and weekends

What We Offer

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

Job Type: Full-time
Benefits

  • Health insurance
  • Provident Fund

Schedule

  • Night shift
  • Rotational shift
  • US shift
  • Day shift

Experience

  • total work: 0 to 1 year (Required)

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