Customer Service Representative

2 days ago

Mohali, Punjab, India FlashAI IT Solutions Private Limited Full time ₹ 1,50,000 - ₹ 2,50,000 per year

About Us

We are a growing service provider catering to Canadian clients, committed to delivering excellent customer experiences. We are looking for a motivated and customer-focused individual to join our team as a Customer Support Representative.

Job Responsibilities:

  • Handle inbound and outbound customer calls, emails, and chat support in a professional manner.
  • Provide accurate information regarding products, services, and processes.
  • Resolve customer issues, complaints, and inquiries with empathy and efficiency.
  • Maintain clear and polite communication with Canadian clients, ensuring a positive customer experience.
  • Record customer interactions and update CRM systems as required.
  • Collaborate with internal teams to escalate and resolve complex issues.
  • Meet or exceed established performance metrics including response time, resolution rate, and customer satisfaction.

Requirements:

  • Minimum Diploma or Bachelor's Degree in any field.
  • Strong English communication skills (verbal and written).
  • Previous customer service experience preferred, but freshers with good communication skills are welcome.
  • Ability to handle customer interactions with patience, empathy, and professionalism.
  • Comfortable using computers, CRM systems, and other support tools.
  • Flexibility to work in shifts if required (to match Canadian time zones).

What We Offer:

  • Competitive salary package.
  • Training and growth opportunities.
  • Exposure to international client support.
  • Supportive and collaborative work environment.

Job Types: Full-time, Permanent, Fresher

Pay: ₹15, ₹21,952.08 per month

Benefits:

  • Paid sick time
  • Paid time off

Language:

  • English (Required)
  • Hindi (Preferred)

Shift availability:

  • Night Shift (Required)

Work Location: In person

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