Teammate( Customer Service Representative)

2 weeks ago


Mohali, Punjab, India TaskUs Full time ₹ 1,20,000 - ₹ 3,36,000 per year

Main Roles and Responsibilities are:

  • Answering Customer Inquiries: Responding to customer questions, concerns, and complaints via phone, email, chat, or other channels.
  • Problem Resolution: Troubleshooting technical issues, resolving product or service problems, and finding solutions to customer issues.
  • Customer Communication: Maintaining clear, concise, and professional communication with customers, building rapport, and ensuring a positive customer experience.
  • Order Processing and Management: Processing orders, managing returns, and handling customer accounts.
  • Record Keeping: Maintaining accurate records of customer interactions, issues, and resolutions.
  • Product Knowledge: Staying informed about company products and services, and providing accurate information to customers.
  • Escalation: Knowing when and how to escalate complex issues to appropriate personnel.
  • Feedback Collection: Gathering customer feedback and reporting it to relevant teams for improvement.

Job Type: Full-time

Pay: ₹10, ₹28,000.00 per month

Benefits:

  • Health insurance
  • Leave encashment
  • Life insurance
  • Provident Fund

Education:

  • Bachelor's (Preferred)

Experience:

  • BPO: 1 year (Preferred)

Language:

  • English (Preferred)

Work Location: In person


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