Teammate - Mohali

2 days ago

Mohali, Punjab, India TaskUs Full time ₹ 2,00,000 - ₹ 4,00,000 per year

Job Description
It started with one Ridiculously Good idea-create a different breed of BPO At TaskUs, we understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. If that's something you want to be a part of, apply today
What does a Customer Care Specialist really do?
Imagine yourself going to work with one thing in your mind: to provide the best customer experience to your clients.

Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics.

Roles And Responsibilities

  • Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction;
  • Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels;
  • Navigate internal and external documentation and resources to provide world-class service;
  • Identify and escalate priority or unresolved issues to appropriate internal teams;
  • Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures;
  • Identify, troubleshoot, and communicate emerging trends and patterns in accomplished issues;
  • Strive for high-standard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client;
  • Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service;
  • Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere;
  • Participate in all mandated internal and external training and/or seminars; and
  • Get to know, understand, and comply with TaskUs' policies and procedures.

Technical Skills And Qualifications

  • Computer literate and proficient in the use of Windows OS, Apple OS, Microsoft Office, and Google applications
  • Familiar with customer support software, including Zendesk, Slack, and internal troubleshooting tools to resolve issues
  • Fluent in the English language, as well as reading and writing in English
  • Must be at least a high school graduate

Soft Skills

  • Problem-solving and critical-thinking skills
  • Great communication skills, written and oral
  • Must be adaptable and flexible, demonstrating abilities to work with process and information changes
  • Empathic toward customers and can maintain a customer-centric approach
  • Team player: acts as a key participant within the internal team and broader company by taking part in department initiatives, providing feedback/updates, promoting collaborative solutions, and supporting colleagues/departments
  • Open to feedback, eager to learn, and can show improvement

Personality Traits Required

  • Resilient, calm, and professional when dealing with challenging situations
  • Adaptable to a dynamically changing business
  • Trustworthy and reliable with a high level of integrity
  • Resourceful, high attention to detail, and the ability to multitask

What's in it for you?

  • Competitive salary
  • Great benefits package
  • Professional growth opportunities with the chance to learn from many different functions
  • A fun and inclusive workplace

TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.

Req Id: R_2507_10346

Posted At: Tue Jul :00:00 GMT+0000 (Coordinated Universal Time)

  • Teammate

    8 hours ago

    Mohali, Punjab, India TaskUs Full time ₹ 1,50,000 - ₹ 4,50,000 per year

    Job Description About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce,...

  • Teammate

    8 hours ago

    Mohali, Punjab, India TaskUs Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Job Description About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect, and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce,...

  • Senior Operations Manager- Mohali

    6 days ago

    Mohali, Punjab, India Taskus Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    So what does a Senior Operations Manager really do? Think of yourself as one of the leaders of your department, so not just anyone is qualified for this role Here at TaskUs, we make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we need your full attention because its...

  • Sr. Test Engineer

    6 days ago

    Mohali, Punjab, India ProLegion Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Job Title: Sr. Test EngineerLocation:MohaliDuration:6 Months (Contract)About the RoleWe are building and scaling a resident-centric ecosystem of products, which enable us to have a 360 view of the prospect/resident to improve operational efficiency and resident satisfaction.As a Lead Test Engineer, you will be responsible for ensuring the quality of our...

  • Video Editor

    5 days ago

    Mohali, Punjab, India Nidhi Enterprises Full time ₹ 2,40,000 - ₹ 4,20,000 per year

    We are hiring Video Editor & Creative Specialist for our reputative client in Mohali. Interested candidates may send resume to Candidates must have at least 2 to 3 year of experience in Video EditorJob description for a Video Editor and Creative Specialist in real estate combines technical editing skills with marketing creativity and a deep understanding of...

  • Sr. Test Engineer

    2 days ago

    Mohali, Punjab, India ProLegion Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Job Title: Sr. Test EngineerLocation:MohaliDuration:6 Months (Contract)About the RoleWe are building and scaling a resident-centric ecosystem of products, which enable us to have a 360 view of the prospect/resident to improve operational efficiency and resident satisfaction.As a Lead Test Engineer, you will be responsible for ensuring the quality of our...

  • Quality Engineer

    3 hours ago

    Mohali, Punjab, India Bunge Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Location : MohaliCity : MohaliState : Punjab (IN-PB)Country : India (IN)Requisition Number : 40807Bunge has an exciting opportunity available for a Quality Engineer. In this role you will be part of a global team working on challenging, meaningful projects impacting core business activities. Since 1818, Bunge has been connecting farmers to consumers to...

  • Operations Manager-2

    8 hours ago

    Mohali, Punjab, India TaskUs Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Job Description About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce,...

  • Hiring for Video Editor

    4 days ago

    Mohali, India Richestsoft Full time

    **Role and Responsibilities: - ** Experience in video production and video editing. Proficiency in video color grading, motion graphics, and graphics. Proficiency in video editing software such as Adobe Premiere Pro, Final Cut Pro, or DaVinci Resolve. Ability to work under tight deadlines and manage multiple projects simultaneously. Excellent attention to...

  • Customer Support Associate

    1 week ago

    Mohali, India Qualhon Informatics Private Limited. Full time

    **Brief Summary** It will be night-shift work from home job. **Essential duties and responsibilities**: - As a Customer Support associate you must listen to a customer's problem and deal with it calmly and politely. - Identify customer questions, concerns, and overall needs and provide accurate answers and solutions to customer queries. - You need to...

  • [Apply Now] Team Lead, Service Delivery

    1 day ago

    Mohali, Punjab, India TTEC Full time

    Description - External Be the spark that brightens days and ignite your career with TTEC s award-winning employment experience As a Recruiter working onsite in Mohali you ll be a part of creating and delivering amazing customer experiences while you also experienceTTEC an award-winning employment experience and company culture Our employees spoke Our purpose...

  • Sr. Test Engineer

    5 days ago

    Mohali, India ProLegion Full time

    Job Description Job Title: Sr. Test Engineer Location: Mohali Duration: 6 Months (Contract) About the Role We are building and scaling a resident-centric ecosystem of products, which enable us to have a 360 view of the prospect/resident to improve operational efficiency and resident satisfaction. As a Lead Test Engineer, you will be responsible for ensuring...

  • Quality Engineer

    4 weeks ago

    Mohali, Punjab, India Bunge Full time

    Location Mohali City Mohali State Punjab IN-PB Country India IN Requisition Number 40807 Bunge has an exciting opportunity available for a Quality Engineer In this role you will be part of a global team working on challenging meaningful projects impacting core business activities Since 1818 Bunge has been connecting farmers to...

  • Operations Manager

    2 hours ago

    Mexico ,Taiwan ,Philippines ,Mohali, India TaskUs Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Description About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce,...