Team Lead, Service Delivery

19 hours ago

Mohali Punjab, India TTEC Full time

Description - External Be the spark that brightens days and ignite your career with TTEC s award-winning employment experience As a Recruiter working onsite in Mohali you ll be a part of creating and delivering amazing customer experiences while you also experienceTTEC an award-winning employment experience and company culture Our employees spoke Our purpose team and company culture are amazing and our Great Place to Work certification in India says it all What You ll be Doing You take a problem and turn it into a solution Delivering amazing experiences brings a smile to your face and you find it very rewarding You ll use your get it done high-energy professional approach to answer inbound chats and emails from customers You ll help your team members every single day to meet their productivity targets actively understanding customers needs and answering questions As a TTEC Customer Experience Champion You ll Enjoy Fun talented and witty teammates Knowledgeable encouraging and present leadership Family-friendly environment Free-spirited theme-based employee events Diverse and community-minded organization Career growth and lots of learning opportunities for aspiring minds And yes all the competitive pay and benefits you d expect On a typical day you ll Ensure that your team is meeting their productivity and quality targets Resolve queries or concerns that the team might have Effectively lead a high-performing team Achieve high levels of customer delight Why You What You Bring Connections are everything here at TTEC That means we connect with our customers our teammates and most importantly with you And the ability to connect yourself is what you bring to the table along with the following Computer savvy High school graduate or equivalent Competency using MS Office applications 2 years of experience as a Team Lead in a BPO - Voice Process The passion and drive to make a difference Good understanding of CSAT NHT Shrinkage ASTT Knowledge on Quality Hire Attrition Rate FCR NPS Hands-on Coaching Escalation handling Agent productivity About TTEC Our business is about making customers happy That s all we do Since 1982 we ve helped companies build engaged pleased profitable customer experiences powered by our combination of humanity and technology On behalf of many of the world s leading iconic and hyper-growth brands we talk message text and video chat with millions of customers every day These exceptional customer experiences start with you TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams We aim to reflect on the communities we serve by not only delivering amazing service and technology but also humanity We make it a point to make sure all our employees feel valued belong and comfortable being their authentic selves at work As a global company we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way LI-Onsite

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