Delivery Billing Executive

18 hours ago


Mohali Punjab, India ZOUMA PVT LTD. Full time

**Job Title**: Delivery Billing Executive
**Location**: #902, floor 9th, Tower b, Bestech business towers, Sec 66, Mohali.
**Shift Timings**: 1:30 PM - 10:30 PM (UK Shift)
**Working Days**: 5 Days a Week + 2 Alternate Saturdays

**Job Summary**:
**Key Responsibilities**:

- Handle inbound and outbound calls related to delivery billing queries.
- Coordinate with internal teams and external clients to resolve billing and documentation issues.
- Maintain accurate records of billing activities and ensure timely updates.
- Provide voice-based support to ensure a smooth post-delivery billing experience.
- Address customer concerns in a professional, solution-oriented manner.
- Work closely with the logistics and delivery team to verify service and invoice details.

**Requirements**:

- Proven **voice process experience** in a similar support/executive role (preferably in logistics or delivery sector).
- Excellent **verbal communication skills** and command of English.
- Strong customer service orientation with a problem-solving mindset.
- Basic knowledge of billing processes and documentation.
- Ability to work in a fast-paced environment and meet deadlines.
- Comfortable with **UK shift timings (1:30 PM - 10:30 PM IST)**.
- Must be available to work **5 days a week plus two alternate Saturdays**.

**Preferred Qualifications**:

- Bachelor’s degree in any discipline.
- Experience in delivery support or logistics industry is an advantage.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- UK shift

Work Location: In person

Application Deadline: 22/04/2025
Expected Start Date: 22/04/2025



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