Customer Care Representative

2 weeks ago

Mohali Punjab, India Alaric Ventures PVT LTD Full time

Position: Customer Support Representative

Experience: 1-3 years of international calling experience

Why to Join ALARIC VENTURES

Known as career builders and paymasters.

Best and unbeatable benefits for the employees.

Effective career and financial progression system.

Most organic and friendly work environment.

Plethora of success and growth stories.

Position Overview:
We are looking for a highly motivated and enthusiastic Individual for Customer care representative role for our US client’s infrastructure management. You will be responsible for troubleshooting Internet browsers (EDGE, Firefox and Mozilla). Being a customer care representative, this is an excellent job opportunity to start your career as IT Support and develop your skills in a dynamic and supportive environment.

Required skills:
Excellent Interpersonal skills

Strong problem-solving skills and attention to detail.

Eagerness to learn and adapt to new technologies.

Ability to work well in a team and independently.

Analytical and troubleshooting skills.

Knowledge about internet browsers EDGE, Mozilla and Firefox

Basic understanding of Operating systems (windows)

Education and/or Experience:
Any Technical qualifications (BCA, Btech, B.Sc.IT).

1-3 years of US calling experience.

Client Service:
Provide outstanding client service, responding promptly and professionally across communication channels.

Cultivate and maintain long-term client relationships, emphasizing exceptional service and understanding of client needs.

Shift timing and working hours:
Night shifts and Rotational shifts

5 Days working in a week

Benefits and compensation:
Group Health insurance and other benefits.

The Best working culture and opportunities for professional growth.

Learning opportunities in leading technologies

Compensation as per Market Standard

Training and development programs.

Pay: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Night shift
- Rotational shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (required)

Work Location: In person

Application Deadline: 23/08/2024
Expected Start Date: 26/09/2024

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