
Customer Care Representative
2 days ago
**Position**:Customer Care Representative
**JOB ROLE**:
- **Handle Inbound and Outbound Calls**: Manage large volumes of inbound and outbound calls in a timely manner, addressing customer inquiries, concerns, and requests.
- **Customer Support**: Provide accurate, valid, and complete information by using the right tools and resources. Assist customers with troubleshooting, resolving issues, and answering questions.
- **Customer Retention**: Engage with customers, identify their needs, and offer solutions that best suit their requirements, aiming to retain and build customer loyalty.
- **Problem Resolution**: Identify and resolve customer complaints, escalating complex issues to higher-level support when necessary.
- **Follow-Up**: Conduct follow-up calls to ensure that customer issues have been resolved to their satisfaction.
**Job Types**: Full-time, Fresher
Pay: ₹15,000.00 - ₹20,000.00 per month
**Benefits**:
- Health insurance
Schedule:
- Day shift
Work Location: In person
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