IT Helpdesk Associate

5 days ago

Mohali, India Shivah Web Tech Full time

Job description

Job Description Summary:
The IT Help Desk Associate will offer support and technical assistance to customers who are using software, hardware, or other computer systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their computers.

**Responsibilities**:

- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to IT team
- Identify and suggest possible improvements on procedures
- Install MS office s/w products and manage accounts
- Manage company phone system
- Install Windows 7 & 10 and manage accounts
- Support Sales Apps on PC, MAC, and Mobile devices
- Manage IT assets thru IT Management Systems
- Set up and operate audiovisual equipment, including microphones, projects, soundboards, and video monitors
- Alter the arrangement of venues to fit the needs of performers
- Other IT related tasks given by manager

Qualifications:

- BS/BA in IT, Computer Science, or relevant field
- Proven experience as a help desk technician or other customer support role
- Tech savvy with working knowledge of office automation products, databases and remote control
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Excellent communication skills
- Customer-oriented and cool-tempered
- MS office (Word, Excel, PowerPoint, Access) skills

**Salary**: ₹10,000.00 - ₹15,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Mohali, Punjab: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

  • IT Helpdesk Support Executive

    1 week ago

    Mohali, Punjab, India Mind map IT Solutions Full time

    **Location**: Mohali, India** **Shift**: US Night Shift We are seeking IT Helpdesk Support Executives to provide first-line support for software, hardware, and network-related issues to our US-based clients. **Key Responsibilities**: - Respond to customer inquiries via chat, phone, and remote desktop support. - Troubleshoot issues related to Windows OS,...

  • Manager - HR Helpdesk

    5 days ago

    Delhi, Jaipur, Mohali, NCR, India Teleperformance (TP) Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Maximize Your Impact with TPWelcome to TP, a global hub of innovation and empowerment, where we redefine the future. With a remarkable 10 billion annual revenue and a global team of 500,000 employees serving 170 countries in over 300 languages, we lead in intelligent, digital-first solutions.As a globally certified Great Place to Work in 72 countries, our...

  • Process Associate

    1 day ago

    Mohali, India Up2geeks IT SOlutions Full time

    **Full Job Description** Title - Process Associate - Flexible Shift Location - Mohali Sec - 74 Shifts - Flexible Shift (09:30 AM - 06:00 PM) 5 days working + Sat-Sun fixed off + Cabs ( For females only ) Salary - Hike on last salary + Incentives Job Details - Deals with Customers and selling multiple IT based products and services via calls. - Strong...

  • System Administrator

    1 day ago

    Mohali, India Alpha Net Technologies Pvt Ltd Full time

    Responsibilities for System Administrator - Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, virtualization, and LAN and WAN Management. - Install and upgrade computer components and software, manage virtual servers. - Responsible for creating policies on Firewall and Management. - Troubleshoot...

  • IT Helpdesk Executive

    2 weeks ago

    Mohali, Punjab, India Mind map IT Solutions Full time

    **Location**: Mohali, India **Employment Type**: Full-Time, Permanent **Shift**: Night Shift **Key Responsibilities**: - Respond to customer inquiries through calls and chat. - Diagnose and resolve issues in MS Office, Outlook, printers, smart speakers, etc. - Guide users through step-by-step solutions. - Maintain a customer-focused approach with timely...

  • SEO Executive

    7 days ago

    Mohali, India IT Infonity Full time

    **Roles and Responsibilities**: - Implementing Digital Marketing and SEO Strategies. - Should be strong on Guest blogging, Content marketing and other link-building activities. - All Associated steps include website structure, Technical SEO, keyword analysis, Meta tags, titles, submissions, traffic analysis and rank optimization etc. - The correct person...

  • Business Associate-voice

    7 days ago

    Mohali, Punjab, India Algomill IT Solutions Full time

    **Job description: Business Development Executive (Location: Mohali)** This is an excellent opportunity for someone who is looking to make a career in investment finance and exposure to global and Indian financial market. You will be exposed to areas of Client Management, Technical Research, and Market Analysis. The specific work streams will include the...

  • Sales and Marketing Associate

    4 days ago

    Mohali, Punjab, India Oxyvatech it services Full time ₹ 1,80,000 - ₹ 5,40,000 per year

    Job Title:Sales Executive (Experience)Location:Oxyvatech it services ,Tecfin TowersSCF 204, Phase 8B, Industrial Area, Sector 74Sahibzada Ajit Singh Nagar, Punjab 140307Job Type:Full‑time (or specify if it's part‑time)On‑siteSalary / Stipend:₹15,000 minimum (higher based on interview performance)Eligibility:Freshers welcome (no prior experience...

  • Urgent Hiring for Fresher Online Marketing Executive

    2 weeks ago

    Mohali, India Esteplogic IT Solutions Full time

    Esteplogic IT Solutions having the **great opportunity for Fresher MCA/BCA/MBA/B.tech** **Profile : Business Development Executive/ Online Marketing Associate** **Experience : Fresher** **Education : BCA/ B.Tech/ BBA/MBA(Any Stream)** Mode of Interview : Face To Face Round (Work From Office) **Job Description**: - Must have excellent communication...

  • Technical Support Specialist

    3 weeks ago

    Mohali, India Roundglass Foundation Full time

    Position Title: Senior Associate, Technical Support Location: Mohali, Punjab Position Type: Full Time Who we are: Roundglass is a global wholistic wellbeing company dedicated to empowering and enabling people on their personalwellbeing journey. Our mission is simple yet ambitious: to inspire the power of wholistic wellbeing to create a happier, healthier,...