
IT Helpdesk Executive
2 weeks ago
**Location**: Mohali, India
**Employment Type**: Full-Time, Permanent
**Shift**: Night Shift
**Key Responsibilities**:
- Respond to customer inquiries through calls and chat.
- Diagnose and resolve issues in MS Office, Outlook, printers, smart speakers, etc.
- Guide users through step-by-step solutions.
- Maintain a customer-focused approach with timely resolutions.
**Requirements**:
- Fluency in English (written and verbal).
- Good knowledge of IT systems and networks.
- Experience with smart devices and peripherals preferred.
**Education & Experience**:
- Graduate (preferred).
- 1+ year experience in a similar profile.
**Salary**: 10-15% hike on current CTC (Negotiable)
**Job Types**: Full-time, Permanent
Pay: ₹20,556.50 - ₹30,691.80 per month
Shift:
- Night shift
Work Location: In person
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