IT Helpdesk Executive

2 weeks ago


Mohali Punjab, India Mind map IT Solutions Full time

**Location**: Mohali, India
**Employment Type**: Full-Time, Permanent
**Shift**: Night Shift

**Key Responsibilities**:

- Respond to customer inquiries through calls and chat.
- Diagnose and resolve issues in MS Office, Outlook, printers, smart speakers, etc.
- Guide users through step-by-step solutions.
- Maintain a customer-focused approach with timely resolutions.

**Requirements**:

- Fluency in English (written and verbal).
- Good knowledge of IT systems and networks.
- Experience with smart devices and peripherals preferred.

**Education & Experience**:

- Graduate (preferred).
- 1+ year experience in a similar profile.

**Salary**: 10-15% hike on current CTC (Negotiable)

**Job Types**: Full-time, Permanent

Pay: ₹20,556.50 - ₹30,691.80 per month

Shift:

- Night shift

Work Location: In person



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