Customer Service Executive

5 days ago

Mohali Punjab, India Zouma Full time

**About Us**

Zouma is a multinational leader in decision science, with offices in the United Kingdom, UAE, Australia, and India. Since our establishment in 2021, we have focused on leveraging innovative technology to help businesses thrive in competitive landscapes.

We operate through six key divisions: Data Analytics & Artificial Intelligence, Product Engineering, Helpdesk & Support Services, Business Process Automation, Contingent Manpower, and Managed Infrastructure Services. Our expert teams convert data into actionable insights and develop custom software solutions tailored to client needs.

Our Helpdesk & Support Services ensure high-quality customer interactions, while our Business Process Automation streamlines operations. Additionally, our Contingent Manpower division equips businesses with the skilled professionals they need to adapt quickly.

Zouma is more than a service provider; we are a strategic partner committed to empowering businesses with the expertise and resources necessary to navigate challenges and seize growth opportunities globally.

**Key Responsibilities**:
Manage and process incoming data and information requests accurately and promptly.Assist in the preparation of reports, documentation, and other administrative tasks as required.Maintain and update databases and digital records to ensure data integrity and compliance.Collaborate with internal teams to resolve operational issues and enhance workflow processes.Monitor and track progress on assignments, ensuring deadlines are met.Provide support for various back-office processes, including data entry, order processing, and customer inquiries.Adhere to company policies and procedures while maintaining confidentiality and data security.
**Requirements**Bachelor’s degree or equivalent experience in business administration, operations, or related fields.Previous experience in a non-voice support or back-office role is preferred, but freshers are also encouraged to apply.Strong attention to detail and excellent organizational skills.Proficiency in using Microsoft Office Suite (Excel, Word, PowerPoint) and familiarity with database management software.Good written and verbal communication skills.Ability to work independently and as part of a team, demonstrating flexibility and adaptability.
**Benefits**

Why Join ZOUMA?

Be part of a pioneering company in the field of Decision Science.Opportunity to work in a dynamic multinational environment with diverse teams.Career growth and development opportunities across our global offices.

If you are passionate about data and looking for a jumpstart in your career, we would love to hear from you

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹50,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- UK shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)
- Hindi (preferred)

Work Location: In person

**Speak with the employer**
+91 9780909133

  • Customer Care Executive

    6 days ago

    Jalandhar, Punjab, India Female Customer Care Executive Full time

    **Responsibilities**: - Assist customers with product inquiries, troubleshooting, and support. - Provide product training and guidance to clients. - Maintain records of customer interactions and feedback. **Requirements**: - Proficiency in **English and Hindi** (spoken & written). - Prior experience in customer support preferred. - Strong problem-solving...

  • Customer Care Executive

    2 weeks ago

    Mohali, Punjab, India Customer Solutions Full time ₹ 2,40,000 - ₹ 7,20,000 per year

    Position Overview:We are seeking a dedicated Customer Care Executive to join our team for a night shift position, handling operations for our US-based process. The ideal candidate should have prior experience working in a US shift environment, demonstrating excellent English language proficiency and communication skills.Key Responsibilities:· Handle inbound...

  • Customer Care Executive

    6 days ago

    Mohali, Punjab, India Integgral Corporate Service Full time

    **Location**: Mohali, India **Shift**: UK Shift (Mon - Sat) **Key Responsibilities**: - Confidently communicate with customers and proactively follow up on their inquiries to ensure a seamless customer service experience. - Provide customers with accurate and timely information to resolve their issues or inquiries effectively. - Accurately receive and...

  • Customer Service Executive

    1 week ago

    Mohali, Punjab, India Kodex Global Constructions Chemical Pvt. Ltd. Full time

    Our organization is excited to announce that we are looking for a reliable Customer service Executive to join our Australian based Company. As a Customer service Executive, you will be responsible for overseas calls and sales. You will be expert in managing all sales activities such as Overseas Calling and sales. You will also be responsible for setting...

  • Customer Service Executive

    1 week ago

    Mohali, Punjab, India Affroots Online Private Limited Full time

    **Position Title**: Customer Service Executive **Location**: Mohali **Employment Type**: Full-Time **Job Summary**: **Key Responsibilities**: - **Customer Interaction**: - Respond to customer inquiries via phone, chat in a timely and professional manner. - Assist customers with product/service information and troubleshooting. - **Problem Resolution**: -...

  • Customer Service Executive

    6 days ago

    Mohali, Punjab, India Deol Full time

    **Job Overview**: Deol Car & Truck Rentals, an Australia-based company, is looking for a proactive and detail-oriented **Operations & Customer Service Executive** to join our on-site team. This dual-role is ideal for professionals with a background in **BPO, customer service, or operations**, who can manage backend workflows and front-end customer...

  • Customer Service Executive

    1 week ago

    Mohali, Punjab, India Classic Group Full time

    **Job Title: Customer Service Executive** **Salary: 15k - 22k** **Undergraduates/Graduates with 1 year ' experience** **Who Can Apply**: **Graduates with one year of experience** **Undergraduates/Graduates with 6 months of experience** **Job Highlights**: **Process: Outbound Calls, Data Mining** **Work Environment: Complete Work from...

  • Customer Service Executive

    6 days ago

    Mohali, Punjab, India Red Leaf Tech Services Full time

    **Job Title: Customer Service Executive** **Location : F250 Industrial Area Phase 8B** **Shift: 7:30 PM to 4:30 AM IST** **Responsibilities**: - Act as the primary point of contact for customers, ensuring high levels of satisfaction and retention. - Manage customer database (CRM software) to track inquiries, bookings, and follow-ups. - Handle inbound &...

  • Customer Service Executive

    5 days ago

    Mohali, Punjab, India SourceMash Technologies Pvt. Ltd. Full time

    **We are looking to hire a Customer Care Executive for international BPO (WFO Only).** - Must be having good English communication skills (Written and Verbal) - To maintain pleasant relationships with customers - To maintain the database by updating customer information on a daily basis **Work and Shift Details**: - Rotational Night shifts - Should be a...

  • Customer Service Executive

    2 weeks ago

    Mohali, Punjab, India Hunting Cheery Full time

    **Job Title**: Customer Service Executive / Customer Support Associate (UK Process) **Location**: Mohali, Punjab **Job Type**: Full-time **Salary**: Up to ₹3,60,000 per year **Experience**: Freshers can also apply **Shift**: Night (8:30 PM - 5:30 AM) **Working Days**: - 6 days a week during probation - 5.5 days a week post-probation **Joining**:...