Executive - Voice Process - Bpo (1-3 Yrs) Mohali (after-sales/customer Service)

2 weeks ago

Mohali, Punjab, India Influx Service Full time

Job descriptionJob Title Voice Process Executive US Experience 0-5 Years Freshers can apply Job Summary We are seeking a Voice Process Executive US to handle inbound and outbound calls for our international clients based in the United States The ideal candidate should have excellent English communication skills a customer-centric approach and a willingness to work night shifts Key Responsibilities - Handle customer queries via voice calls in a professional and timely manner - Understand and resolve client concerns related to products services or orders - Maintain accurate records of interactions in CRM or internal systems - Provide information support and troubleshooting as per process guidelines - Meet daily weekly and monthly performance and quality targets - Follow communication scripts and compliance procedures - Collaborate with team members and escalate unresolved issues to supervisors Key Requirements - Excellent verbal communication skills in English US accent preferred - Willingness to work based the Client - Strong listening interpersonal and problem-solving abilities - Basic computer knowledge and familiarity with MS Office and CRM tools - Prior experience in a voice-based BPO US process is a plus not mandatory - ref updazz com

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