
Customer Service Executive
6 days ago
**Job Overview**:
Deol Car & Truck Rentals, an Australia-based company, is looking for a proactive and detail-oriented **Operations & Customer Service Executive** to join our on-site team. This dual-role is ideal for professionals with a background in **BPO, customer service, or operations**, who can manage backend workflows and front-end customer communication with ease.
**Key Responsibilities**:
- Manage daily backend operations including vehicle bookings, vendor coordination, and fleet management
- Handle inbound and outbound voice calls for customer support, bookings, and inquiries
- Maintain accurate records of inventory, vendor contacts, and service schedules
- Assist customers with reservations, pricing, availability, and follow-ups
- Create and manage invoices, inventory logs, and parts ordering
- Collaborate with team members to ensure smooth service delivery and problem resolution
- Prepare daily reports and assist in maintaining operational trackers
- Maintain professionalism and empathy while handling escalated queries
**Requirements**:
- 1-2 years of relevant experience in operations, BPO, logistics, or customer service
- Excellent spoken and written English communication skills (mandatory)
- Ability to work independently, multitask, and manage time effectively
- Strong problem-solving skills and attention to detail
- Freshers will **not** be considered
**Immediate joiners preferred | No cab facility available**
Location: Mohali, Punjab (On-site) |
**Salary**: Up to ₹30,000 per month
Shift Timing: 5am to 2pm
Pay: Up to ₹30,000.00 per month
Work Location: In person
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